Apple

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  www.apple.com
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1 person found this helpful  

More than you would expect from a retail experience.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Mac Genius in Denver, CO
Former Employee - Mac Genius in Denver, CO

I worked at Apple full-time (more than 3 years)

Pros

Working in Apple Retail allowed me to have a flexible schedule so I could focus on my studies during college. I met a ton of people from all over the world, all walks of life, and really just was able to engage with individuals about their technology that I would otherwise not have the opportunity to meet. I learned quite a lot about Apple technology, computers and enterprise set ups in general, and was trained thoroughly on the technologies I was expected to support. I had fun co-workers and they helped to support one another in their customer encounters, as well as educate. Overall I had a positive learning experience there; and while some days the interactions were not top notch, or I had to deal with an irate client, I eventually learned a great deal of patience, empathy and humility from my peers.

Cons

In any retail environment, you run the risk of being micro-managed by a supervisor who doesn't quite understand the scope of your daily activities; nor is attentive to employee needs. Sometimes the management fails to set clear or sustainable expectations. In my time at Apple Retail specifically, I found that we would be so engrossed in the tasks at hand that I wasn't getting adequate breaks, or some days, would end up having to miss lunch altogether on an 8-9 hour shift. Working a desk job, this would not always be an issue. But when you are on your feet for hours a day...

Advice to ManagementAdvice

- Be attentive to human needs (i.e. - people who are standing and talking all day long non-stop should get a break to get off their feet and have a drink of water).
-Be attentive to development opportunities and internal growth. I felt that often people were pigeon-holed into certain tasks and roles, when they could have been grown into leadership or advanced roles. This could prevent a great deal of burnout/turnover. Focus on keeping people excited and engaged.

Recommends
Positive Outlook
Approves of CEO

4093 Other Employee Reviews for Apple (View Most Recent)

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  1.  

    Great place to work, but hiring staff is difficult to deal with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mac Specialist (Apple Store) in Tukwila, WA
    Former Employee - Mac Specialist (Apple Store) in Tukwila, WA

    I worked at Apple part-time (more than an year)

    Pros

    Everybody that works there is helpful, has a good attitude, and are generally great people to work with. Being a positive, outgoing person is required to even get anywhere in the hiring process.

    Cons

    They didn't respect my schedule as a student. They assigned me to a location that was at least a 30 min commute, when I could see one of their other stores from my apartment window.

    They also had A LOT of mandatory meetings that were mostly filled with unnecessary "break the ice" type of activities, and patting high-performing employees on the back. Team building and employee recognition are important, but these meetings got to be way past the point of wasting my time.

    Advice to ManagementAdvice

    You have a lot of good employees who love to do good work for you, but when you disrespect their time

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Good days, bad days...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist in Ridgeland, MS
    Former Employee - Specialist in Ridgeland, MS

    I worked at Apple part-time (more than an year)

    Pros

    Great people and atmosphere; some room to move up.

    Cons

    Management is friendly, but not very knowledgeable; just want you to sell attachments.

    Recommends
    No opinion of CEO
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