There are newer employer reviews for Apple
There are newer employer reviews for Apple

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Helpful (1)

Work From Home - College Program, CPU T1

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Austin, TX
Former Employee - Customer Service Representative in Austin, TX

I worked at Apple part-time (Less than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

You get to work in pajamas, be awesome, you don't have to drive anywhere, people are usually polite when calling Apple customer service. Your co-workers are generally awesome and you have an open chat room to ask questions.

Cons

The pay is lower than on-site customer service, you are only guaranteed employment for 1 year at a time, and only when you are in college. They may or may not offer you another year or a job after college, depending on your performance.

Advice to Management

Understand that people have different personalities and that someone can provide great customer service without a bubbly personality. Look at their CSAT and if it is good, leave them alone about their tone.

0 reviews filtered by
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  1. It was ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialist in New York, NY
    Former Employee - Specialist in New York, NY

    I worked at Apple full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Job Stability
    -Open communication
    -Engaged workforce
    -Opportunity for advancement
    -Decent benefits
    -Cherish individuality
    -Relaxed atmosphere

    Cons

    -Because of company growth, large locations can make you feel like a number
    -Pay is not adjusted for local cost of living


  2. Helpful (2)

    Great place to work with some opportunities to be called the PERFECT job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Cupertino, CA
    Current Employee - Marketing Manager in Cupertino, CA

    I have been working at Apple full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    An amazing place to work. People really care about doing the right thing for the customer and the long term of the company.

    Cons

    Apple expects you to be an expert in your functional area, which is not bad for those who want to be a functional expert in a great place. Not good if you want to explore opportunities beyond your own role and also can be hard to grow inside the same function.

    Advice to Management

    Step outside the bubble, see the market out there, respect the competitors, listen to advice.


There are newer employer reviews for Apple
There are newer employer reviews for Apple

See Most Recent

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