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3 people found this helpful  

Good but stressful at times

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - IPod and IPhone Hardware  in  Cupertino, CA
Current Employee - IPod and IPhone Hardware in Cupertino, CA

I have been working at Apple as an intern for less than a year

Pros

Good facilities, cafeteria. Very driven and product oriented company. Plenty of things to learn

Cons

Salary is lower than other tech companies in the area such as google and cisco even though located in Cupertino, where living is more expensive. Easy to see why many employees burn out after few years but its common in consumer electronics industry.

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for Apple

  1. 10 people found this helpful  

    It's definitely a good college job. Not sure after that.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - College At-home Advisor  in  Austin, TX
    Former Employee - College At-home Advisor in Austin, TX

    I worked at Apple part-time for more than a year

    Pros

    The tuition reimbursement is excellent.

    The college program comes with a seasonal schedule (full time in summer, part time during school), with full benefits even during the part time phase.

    The people are pretty cool for the most part.

    There seem to be a few opportunities for advancement, at least within the AppleCare department. Not really a track toward a fulfilling career for 99% of people, but at least a chance to get promoted within the job and make a few more bucks.

    Working from home can be very convenient.

    The pay is decent for a college job, especially when considered alongside the tuition money.

    The product discounts are pretty good for people who want to buy Apple products. There are also several other discounts that third parties offer to Apple employees.

    Cons

    The training is shaky at best, focusing on how to talk to people (which is obviously important) but breezing past a lot of the technical knowledge required to do the job well. During the first month or two on the phones, most advisors are like fish out of water. Nobody seemed to know how to answer most of the tech questions, whom they should contact for a given issue, or which internal procedures applied to which situations. It works itself out with time and experience, but the training should be more thorough before people are put on the phones with customers.

    There's a steady stream of calls from people who are ticked off and want troubleshooting help, but don't have AppleCare coverage. You have to tell those people, as nicely as possible, to either buy AppleCare for the device, pay $19 for a single issue, or try to find their own answers on the Apple website. Then, when they decline to pay for support and subsequently aren't happy with the outcome, you receive a 'dissatisfied' survey and get to discuss it with your manager. Dumb.

    Advice to ManagementAdvice

    Do a better job of educating the public about the fact that their devices don't come with free lifetime tech support.

    Staff phone lines full time for iTunes billing issues so your tech support advisors don't get stuck telling people to email the iTunes Store and wait for an answer.

    Revisit the training schedule and make sure that every advisor is well-equipped to answer the ten or fifteen main questions that will come up every week.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist  in  Cerritos, CA
    Current Employee - Specialist in Cerritos, CA

    I have been working at Apple part-time for more than 3 years

    Pros

    Great product discounts and benefits to employees

    Cons

    long days and nights, shitty managers

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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