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Very stressful job which I was involuntarily thrown into.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Daleville, IN
Former Employee - Customer Service Representative in Daleville, IN

I worked at Apple full-time (Less than a year)

Doesn't Recommend
Doesn't Recommend

Pros

Steady work if you can do it with decent pay for entry job.

Cons

Training was no help. Most training took place while on the job. During training, you are told that you can refer to the next tier, however after a little time on the floor, you aren't allowed to. This leads to unhappy customers. Team Leads and Management too focused on their own individual numbers - this is especially true in CPU.

Advice to Management

Be sure that when you place people in training, they have some knowledge of position you are placing them in. Management does not understand when a person doesn't grasp the knowledge of how computers operate, but this definitely comes across to the customer.

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  1. Wonderful room to grow. Great benefits. Great company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Genius
    Current Employee - Lead Genius

    I have been working at Apple full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Development opportunities galore. Good benefits and wonderful compensation. Discounts on both Apple products and third party products.

    Cons

    Customers are crazy and the stores get very busy. Can be overwhelming if you do not watch your work/life balance.

    Advice to Management

    Continue to listen to the little people.


  2. Started from the bottom at retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Creative (Apple Store) in Bethesda, MD
    Current Employee - Creative (Apple Store) in Bethesda, MD

    I have been working at Apple part-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great growth centered work environment

    Cons

    easy to get lost on the development track

    Advice to Management

    with the so called transparency, actually implement some of the sought after feedback, and make a show of implementing it.


There are newer employer reviews for Apple
There are newer employer reviews for Apple

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