Apple
3.9 of 5 3,125 reviews
www.apple.com Cupertino, CA 5000+ Employees

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1 person found this helpful  

If you have a REAL (not a call center) job at Apple it is Awesome!! Worked both clear difference!!

AppleCare Advisor (Current Employee)
Cupertino, CA

I have been working at Apple full-time for more than 3 years

ProsGREAT, GREAT, GREAT environment to work in (unless you work in AppleCare). Positive Management, talented engineering, very talented people working in Cupertino and Austin. If your job is outside the call center it is a GREAT place to work.

ConsUpward mobility just isn't there and if it is it isn't based on talent. Don't think you can work your way up, go get the skills, work somewhere else then come in at the position you want. Talented people tend to stagnate. Avoid working in the call center (AppleCare), it's a call center no different than the others: promotions are still customer service positions. Worked there 3 years only 11 promotions from inside the call center to outside of it, however hundreds of promotions to other customer service positions. If your a tech that wants to do help desk that is less technical and more customer service then the job is perfect! Got out of the call center after 3 years and a Ph.D Totally different company than in the call center.

Advice to Senior ManagementPlease represent the call center jobs as what they are Customer Service very little technical knowledge required. A contributor to high turnover is due to the job being horribly misrepresented it is not technical support it is customer service.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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2 people found this helpful  

Not the Apple they used to be

Genius (Former Employee)
Deer Park, IL

I worked at Apple full-time for more than 3 years


Pros: Excellent discounts offered to employees on Apple products, as well… Cons: Full time employees work five 9-hour shifts per week with a 1 hour break after 4-5 hours, schedules are generally not set, meaning your work… No, I would not recommend this company to a friend More

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Great place to work

Anonymous Employee (Current Employee)

I have been working at Apple full-time for more than 3 years


Pros: Dynamic and challenging, great products Cons: Grueling work hours, less opportunities to move up More

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