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3 people found this helpful  

If you have a REAL (not a call center) job at Apple it is Awesome!! Worked both clear difference!!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Applecare Advisor in Cupertino, CA
Current Employee - Applecare Advisor in Cupertino, CA

I have been working at Apple full-time (more than 3 years)

Pros

GREAT, GREAT, GREAT environment to work in (unless you work in AppleCare). Positive Management, talented engineering, very talented people working in Cupertino and Austin. If your job is outside the call center it is a GREAT place to work.

Cons

Upward mobility just isn't there and if it is it isn't based on talent. Don't think you can work your way up, go get the skills, work somewhere else then come in at the position you want. Talented people tend to stagnate. Avoid working in the call center (AppleCare), it's a call center no different than the others: promotions are still customer service positions. Worked there 3 years only 11 promotions from inside the call center to outside of it, however hundreds of promotions to other customer service positions. If your a tech that wants to do help desk that is less technical and more customer service then the job is perfect! Got out of the call center after 3 years and a Ph.D Totally different company than in the call center.

Advice to ManagementAdvice

Please represent the call center jobs as what they are Customer Service very little technical knowledge required. A contributor to high turnover is due to the job being horribly misrepresented it is not technical support it is customer service.

Recommends
Positive Outlook
Approves of CEO

3873 Other Employee Reviews for Apple (View Most Recent)

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  1. 2 people found this helpful  

    Retail is a lost cause.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Slave in Cupertino, CA
    Current Employee - Retail Slave in Cupertino, CA

    I have been working at Apple full-time (more than 3 years)

    Pros

    Apple looks great on a resume, decent discount, free pro software.

    Cons

    Lack of encouragement, opportunities and respect for my talents.

    Advice to ManagementAdvice

    You are losing people who love this company. This includes retail employees. We get no opportunities to grow, lack of respect, horrific pay. It's a shame. You refuse to hire people when the store is overly crowded, you give us way more tasks/responsibilities than ever before with the same pay.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    If you don't look like the ad, good luck getting promoted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Concierge in Braintree, MA
    Former Employee - Concierge in Braintree, MA

    I worked at Apple part-time (more than an year)

    Pros

    Very competitive pay
    A good place to network with artistic people

    Cons

    Inconsistent direction from management
    People seem to be hired/promoted based on whether they fit the "hip" appearance they are looking for, rather than knowledge or how long they've been with the company. (Note: this may have been limited to the location I worked at - Braintree, MA, retail store)

    Advice to ManagementAdvice

    Talk to each other and decide what you want your employees to do and how
    Hire and promote people based on skill
    If someone is not promoted, give honest and actionable feedback on why

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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