There are newer employer reviews for Apple

 

Amazing first job out of college

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - ITunes Store Senior Advisor  in  Sacramento, CA
Current Employee - ITunes Store Senior Advisor in Sacramento, CA

I have been working at Apple full-time

Pros

- Some really amazing people work here, and you can learn so much about quality customer experience
- Constant changes keep things exciting
- New tools and innovations are around every corner
- Lots of cross training and rotational opportunities
- Potential to move up in the company

Cons

- In some departments, metrics tend to be the main focus
- Constant changes may not be for everyone
- Sometimes innovation comes in the form of drastic change in tools, procedures or standards of operation

Advice to ManagementAdvice

It should always be a fine balance between quality and quantity (metrics); high emails per hour or low handling time does not always equate a great customer experience.

Encourage advisors to provide more feedback! The only way tools and procedures will get better, is if the people who use it the most ask for it to get better.

Talk with your advisors; give them opportunities to hone their skills and find their passion. It's easy to get set in a role, especially working from home.

Recommends
Positive Outlook
Approves of CEO

3731 Other Employee Reviews for Apple (View Most Recent)

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  1.  

    Great company to work for, but has changed in recent years.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apple

    Pros

    Great co-workers and environment in Cupertino.

    Cons

    Company used to be more adventurous.

  2.  

    They treat their employees very well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Campus Representative  in  Rexburg, ID
    Former Employee - Campus Representative in Rexburg, ID

    I worked at Apple full-time for more than a year

    Pros

    Great pay, they love to work with their employees and want you to succeed. It is a wonderful environment to learn and be paid.

    Cons

    Their relationships with other companies are hard to deal with at times. Many hoops to jump through. It can be difficult to branch out without doing things they would not approve of.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Apple

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