3695 Employee Reviews (View Most Recent)

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Amazing first job out of college

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - ITunes Store Senior Advisor  in  Sacramento, CA
Current Employee - ITunes Store Senior Advisor in Sacramento, CA

I have been working at Apple full-time

Pros

- Some really amazing people work here, and you can learn so much about quality customer experience
- Constant changes keep things exciting
- New tools and innovations are around every corner
- Lots of cross training and rotational opportunities
- Potential to move up in the company

Cons

- In some departments, metrics tend to be the main focus
- Constant changes may not be for everyone
- Sometimes innovation comes in the form of drastic change in tools, procedures or standards of operation

Advice to ManagementAdvice

It should always be a fine balance between quality and quantity (metrics); high emails per hour or low handling time does not always equate a great customer experience.

Encourage advisors to provide more feedback! The only way tools and procedures will get better, is if the people who use it the most ask for it to get better.

Talk with your advisors; give them opportunities to hone their skills and find their passion. It's easy to get set in a role, especially working from home.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for Apple

  1. 1 person found this helpful  

    Great experience and preparation for upward movement in the technology field.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Specialist  in  Austin, TX
    Former Employee - Business Specialist in Austin, TX

    I worked at Apple full-time for more than a year

    Pros

    There is a great culture within the retail environment - awesome people with a common goal to impact customers' lives. I felt very supported by leadership, and that I was a valued member of the team. Having Apple on your résumé says a lot to potential employers as well!

    Cons

    The compensation versus the amount of work that is required does not encourage lasting employment. Once you've moved as high up as you can (short of a management position), there's not a lot of opportunities to develop yourself and do something new. Most Apple corporate jobs require a lot of prior experience that cannot be obtained in a retail store. The hours are also rough, but that's an unavoidable aspect of working in a mall.

    Advice to ManagementAdvice

    Keep up the great work and encourage your employees to challenge themselves and try new things. Schedule someone to man the phones so your Business Specialists are spared the incessant ringing and covering of someone else's responsibilities.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great company to work for, but has changed in recent years.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apple

    Pros

    Great co-workers and environment in Cupertino.

    Cons

    Company used to be more adventurous.

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