Apple

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1 person found this helpful  

I would say it was ok and secure having a job there

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Technical Support Engineer  in  Cork (Ireland)
Former Employee - Technical Support Engineer in Cork (Ireland)

Pros

Good trainings provided, but very strict about time management. Being on the phone all day long can be very exhausting. Especially when I was level 2.

Cons

It gets boring after a while and you feel like a robot.

Advice to ManagementAdvice

Not always pushing people to there limits.

Neutral Outlook
No opinion of CEO

Other reviews for Apple

  1. 3 people found this helpful  

    Great people, great potential, not so great opportunity and really poor career development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Genius Administrative  in  Quebec, QC (Canada)
    Current Employee - Genius Administrative in Quebec, QC (Canada)

    Pros

    -People! Most people are great, passionate and really gifted. A great place to meet young talent and have fun.
    -Obviously the benefits

    Cons

    One of the biggest company on earth if not THE one and it never made the top 100 best employers once, neither in the US nor Global. Here's why :

    -Work conditions are bad. Imagine for each hundred employee you have a tiny break room, one toilet, one fridge, no place at all and a lot of stress and pressure to perform.
    -Working there is like being in a black hole. This company siphons talent, time and energy dry. Then they just let you rot until you quit and they replace you.
    -Salary is good compare to other places but it's really not that good when you consider everything you give in and the life quality you lose. Most people are better ending somewhere else and that's why they do. Plus the customer traffic is HUGE so the workload goes accordingly.
    -Career opportunities are close to none. You can get a promotion when someone is leaving and yes, a lot of people are leaving every year but this bear questioning why?
    -They work with headcounts so once the limit is met, even if the need for more employees is there, even if the metrics proves its there, they will not hire more or give any promotion.
    -Not enough staff. The workload is incredibly huge and at first you are motivated to give the best of services but you understand fast enough that they ask for the impossible. They could hire twice the number of employees and still it would be complicated so imagine how hard it is now.
    -Work/Life balance is bad. Part time employees will work mostly 4h shifts right in the middle of the day so it completely destroys their schedule, and full time employees will often work 8-9 days in a row including night and weekends and with only one day off in between (they have to organize with others to have 2 days off in a row).

    Advice to ManagementAdvice

    Stop being hypocritical by saying things like : "Our employees are the most important thing for us". If it was true, the cons I mentioned would not exist. Stop being cheap and invest a little more in your employees and their work conditions. You could invest only 1% of the profits and it would make a huge difference (better/bigger break rooms, more lockers, better/bigger bathrooms, some bonuses for motivation, etc). That's what makes it so hard on the employees. You could easily care more but you just don't. And for the love of God, PLEASE HIRE MORE PEOPLE !!! (not 3%, 50% and more) It will be beneficial for the employees but also for the customers. It will help the metrics and the brand. It will certainly brings more people to the brand instead of pushing them away constantly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Likely to be an amazing experience, but not if you're a fan of Apple...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist  in  Belfast, Northern Ireland (UK)
    Former Employee - Specialist in Belfast, Northern Ireland (UK)

    Pros

    They hire great people consistently, people you will befriend for a long time. The perks are amazing (just not for your wallet!) and the launch events are always memorable. There are opportunities to develop your career by switching roles and getting training, if you are good enough.

    Cons

    Being the face of the most recognised company in the world is not always fun. You will have to take a lot of criticism and negativity on the chin for the company. If you aren't prepared for this, and have a lot of passion for Apple's products and vision, it gets quite hard so get ready to grow some seriously thick skin. The other issue now is that Apple Retail's priorities have shifted from the products to profits. I know you might think this is a 'duh!' statement, but I worked there for 5 years and watched the types of training and the attitudes of management change from being product-centric and non-target-driven, to new staff knowing nothing about the products and given target after target to hit. They will up-sell EVERYTHING to customers, despite being the most valuable brand in the world. This was central to me ending my career with Apple.

    Advice to ManagementAdvice

    You do a great job at motivating your people but the targets are relentless and definitely not the spirit of the Apple of old. Maybe I'm naive in thinking that spirit died with Steve Jobs, but there was a noticeable shift in attitudes coinciding with that. Selling stuff to people who don't need it is part and parcel of retail, but it occurs at the extreme end of the scale at Apple and such high-margin goods. Be glad that they are buying your product without shoving care packages and training in their face too.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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