Apple

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Dynamic work environment where everyone is an 'A' player

Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Apple

Pros

The work is meaningful, the people are intelligent, and the beer bashes are the best! Cafe Macs has the best food around! No need to go out for lunch.

Cons

Access to crucial information to help move a project along is always closely guarded. This can be a good thing too.

4263 Other Employee Reviews for Apple (View Most Recent)

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  1.  

    Great place to work if you love retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist in New York, NY
    Current Employee - Specialist in New York, NY

    I have been working at Apple part-time (less than a year)

    Pros

    Great benefits, awesome staff, lots of people to pick up shifts if you don't want to work.

    Cons

    The same cons as any retail position. Odd hours, weekend work.

    Advice to ManagementAdvice

    Keep it up!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A stressful but rewarding position with one of the most highly thought of employers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mac Genius in San Francisco, CA
    Current Employee - Mac Genius in San Francisco, CA

    I have been working at Apple full-time (more than 3 years)

    Pros

    The culture is amazing if you are in the right store. It's a retail environment that cares about it's employees. The work can be rewarding, but it is what you make it (just like every job). Apple positions are very secure. There is room to grow and positions in Apple are highly regarded as some of the most difficult jobs to acquire, and if you don't want to stay with Apple, just being with Apple makes you very desirable to other employers.

    Cons

    In the Genius role, it is pretty much non-stop angry customers. There are situations where you have to get a leader or security guard because of customers' temperament. Over time some people get "burned out" and should leave or move on, but sadly they don't. It's difficult to get fired when working for Apple so people who are content in their positions do what is necessary to stay, but have very little drive. This can be difficult on the people who are trying to grow with the company. Trying to improve numbers on the team can end up being a 1 person job (which, in turn, burns out that individual). Also, in San Francisco, there is a big turnaround for technicians because Apple does not pay the average rate for someone doing a technical support job.

    Advice to ManagementAdvice

    Salary for the Genius role needs to be more in line with the same tech support jobs in the immediate area. This way, the turnaround won't be so high in areas with many tech support jobs. Also, the Family Room process need an update. The family room journey is okay, but does not take into account a call-out or short-handed team. If the positions are not staffed properly, the "journey" doesn't work. I think, sadly, it is time to shut down the "walk-in" traffic at the Genius bar. Creative sessions are done by appointment only, why not the Genius Bar? This will make the scheduling easier (which will make technicians happy) and force technicians to be more accountable (because they HAVE TO finish their queue). If someone calls out, each technician on the team takes an even amount of the sick technician's appointments. That will root out people who call out too often - the team will push that person to be more accountable, or to leave.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Apple

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