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Helpful (1)

Order Support Specialist

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Order Support Specialist in Austin, TX
Former Employee - Order Support Specialist in Austin, TX

I worked at Apple full-time (more than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Great benefits. Ok Pay. They will match 401k to a point

Cons

You will never move up unless you are buddies with management.

Advice to Management

Quit micro managing and watch lower management who take advantage of their workers.

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  1. Store Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Leader in Portland, OR
    Former Employee - Store Leader in Portland, OR

    I worked at Apple full-time (more than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Prestigious company with good pay and a good learning environment. Many good people, many of them exclusively techy and not necessarily good with people skills.

    Cons

    Intense workplace. Customer flow does not ease up and is a never ending battle to keep them happy. Company is rightly focused on customer service, but this additional pressure really takes its toll on the store leader. All department managers are hourly and expected to maintain close to only 40 hours per week while leaders can end up working 60 hours per week.

    Advice to Management

    Pay better and get more management positions in the stores to lessen the pressure.

  2. Customer support process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Program Manager
    Current Employee - Quality Program Manager

    I have been working at Apple full-time (more than 5 years)

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    Dynamic, fast paced. Smart people around you who take pride in their work.

    Cons

    Difficult to move up or around. They like you to get good at one thing and them just do it. Not employee focused.

    Advice to Management

    Care more about the people going all the work.

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