There are newer employer reviews for Apple

3 people found this helpful

Terrible unless you're mindlessly devout to Apple products

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Apple At Home Advisor in Ashford, AL
Former Employee - Apple At Home Advisor in Ashford, AL

I worked at Apple full-time (less than a year)

Pros

The pay is ok and the benefits are good. If you like Apple products they have a good employee discount, which you can also use for friends.

Cons

The people there are the worst. They're completely full of a crusader Apple spirit that says Apple is the best and if you don't agree you're wrong and not very smart. They're VERY exclusive. It's one thing to be proud of your company but another to be derogatory to people who have different tastes. The phone policies are terrible. Customers have to pay for phone support past a complimentary period, and if they're past that you can't help them with anything, even very minor stuff.

Advice to ManagementAdvice

Improve training. It's horrible.

Doesn't Recommend
Negative Outlook
Disapproves of CEO
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  1. 1 person found this helpful

    Not the best job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apple

    Pros

    Work from home, if thats what you like

    Cons

    did not adequately prepare techs for what they were going to have to do

  2. 3 people found this helpful

    A good company, with an energetic corporate culture. Stringent restrictions keep employee satisfaction lower.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AppleCare Senior Advisor
    Current Employee - AppleCare Senior Advisor

    I have been working at Apple full-time (more than a year)

    Pros

    Great products and an energetic workforce to back it up. Excellent perks with corporate benefits, health care, 401k, the works. Good discounts on products. An attempt to personalize communication between management and employees.

    They do give you reasonable tools to help you fulfill your role. Expectations are high which keeps things interesting. Some managers genuinely care about your happiness and satisfaction, others seem aloof and self-concerned.

    Cons

    Things are always in flux. You will likely not know about projects or new expectations until they are already announced, which makes it feel like you're always catching up. The job expectations are often increased without training to make sure you're able to do them right away. New opportunities can be spotty, and you have to have the right stuff when they come up. There is no time to prepare for positions down the road other than doing your current job exceedingly well.

    As far as the role specifically, being on the phones constantly is wearing and leads to a lot of fatigue. There are almost no systems in place for job variation or ways to get different kinds of experience. Hard to make lateral moves within the company. Management can be stiff and unwilling/unable to make exceptions for when life issues come up.

    Scheduling is a nightmare in this job. Your schedule preferences are limited and based on performance, and it is near impossible to swap shifts with someone, even when you have legitimate reasons for it (school, church, etc). Makes it very hard to plan any down time.

    Few systems in place to attain new skills without an interested manager backing you up, which doesn't always happen.

    Advice to ManagementAdvice

    Make your employees feel like the most valuable asset. There is so much focus on the the customer that it is alienating after a while. The customer experience is important, but not at the expense of happy workers. Add variation to the jobs, and more opportunities to pick up diverse kinds of experience.

    Recommends
    Neutral Outlook
    Approves of CEO
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