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There are newer employer reviews for Apple

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Helpful (2)

Great Learning Experience.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - At-Home Advisor in Sacramento, CA
Former Contractor - At-Home Advisor in Sacramento, CA
Recommends
Positive Outlook
No opinion of CEO

I worked at Apple as a contractor (More than a year)

Pros

Pros: Work from home. Great training and benefits (401k, health & life insurance, & cool discounts with other companies). Worked around your school schedule. Laid back during slow hours.

Cons

Cons: You really don't get to see any of the other coworker, so you don't get any bonding time. Super busy during the holiday seasons, but that's with almost all jobs.

Advice to Management

N/A

Other Employee Reviews for Apple

  1. Helpful (11)

    High Stress / Low Pay - AppleCare At Home Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Apple At Home Advisor
    Current Employee - Apple At Home Advisor
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Apple full-time (More than a year)

    Pros

    - Work from home. - Paid time off. - Free Apple software (All products). - Discounts on Apple Hardware. - Discounts on associated companies' products. - Discounts on Apple Certification tests and learning resources. - Full health insurance, workers comp, etc. - Paid sick time for doctor's appointments. - Stock Options. - 401K plan contributions. - Looks good on a Resumé. - Technical skills not needed.

    Cons

    - Low Pay; Pay is not based on skill or experience, but based on locale. Raises are 1x/year, despite many new skills learned and responsibilities delegated between yearly reviews. - High stress situations; working with frustrated people, time constraints, glitchy internal systems, and other departments that refuse to help. - Uncontrollable situations reflect poorly on Advisor's records; customer surveys determine ½ of overall Advisor value in the company (with call time metrics making the other ½). Surveys are filled by Customers, who sometimes use the surveys to evaluate other to vent about factors besides the Advisor's service. Surveys are not 'weighted', meaning that a 'neutral' survey counts against an Advisor. - Persistent internal system issues; internal system software is persistently glitchy, causing Advisor and Customer frustration. - Management not helpful; Manager's job is to report to upper management, and take orders from upper management, to push Advisors to be quicker with calls, etc... focus on call 'metrics'. Some management give helpful advice, others only stress that the Advisor focus on improving their metrics. - Upper management disassociated from Staff; Upper management seems to like to experiment with staff by moving them around between Managers, not allowing them to get comfortable or have esteem in any specific team.

    Advice to Management

    - Include pay increases when Advisors are more skilled and take on more responsibility. - Make surveys 'weighted'. - Make Advisor managers able to assess and edit Customer surveys, in circumstances where the survey was clearly meant to evaluate something other than the Advisor's service. - Enforce managers to focus only on behavior, not metrics. - Establish appropriate management and Advisor team placement, and stick with it - allowing advisors to feel camaraderie and esteem in their teams, as well as have follow through with management assessments and plans for career development. - Increase budget and focus on development of internal system tools and infrastructure.


  2. Helpful (4)

    Great place to work at!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software QA Engineer in Cupertino, CA
    Former Employee - Software QA Engineer in Cupertino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Apple full-time (More than 3 years)

    Pros

    Great place to work out. Apple Inc offers a fair work environment and everyone works cohesively.

    Cons

    The pay is good up until you need to move up the ladder. There isn't much of a pay raise.


There are newer employer reviews for Apple
There are newer employer reviews for Apple

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