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6 people found this helpful

Learning from Challenge and Change

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Apple Expert in Alpharetta, GA
Current Employee - Apple Expert in Alpharetta, GA

I have been working at Apple full-time (more than 3 years)

Pros

A distinctly fast paced and challenging environment where it is beneficial to begin to foster and nurture business relationships with clientele on a personal level. I find it very easy to talk to people and want to get to know them as people, not just as customers. The camaraderie that people develop with their customers, both internal and external is incredible.

Cons

Even though the senior corporate leadership is fantastic, skilled, proven and driven to make a good product and take care of its people, the retail leadership is highly lacking. The tendency is to hire people from the outside (Target, for example) who are not familiar with the internal Apple culture and ascend them into leadership roles, rather than spend a little more time and a little more money to develop leaders from within the Apple retail family.

Advice to ManagementAdvice

Rethink your retail business model, especially when it comes to hiring outside people to lead your stores. You say you are passionate about your employees, retaining and developing them into being whatever they want, well, prove it. The soul of your company is your people. The face of your company is your Retail Stores. when you hire sub-par people to lead AMAZING sotres, you are going to get sub-par results.

Recommends
Positive Outlook
Approves of CEO
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  1. 4 people found this helpful

    One of the few jobs that offer an opportunity to work at home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Advisor in Houston, TX
    Current Employee - Senior Advisor in Houston, TX

    I have been working at Apple full-time (more than 3 years)

    Pros

    Working at home. Salary is below industry standard but the advantage of not having to travel for work compensates for that. Excellent benefits package.

    Cons

    Schedule changes every 90 days. Opportunity for advancement beyond Senior Advisor is practically nonexistent.

    Advice to ManagementAdvice

    Promotions to management should be from within. Apple's policy lately is about 80% hiring from outside, leaving little opportunity for advancement inside.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Amazing benefits, great crew that becomes family, great discounts, but the worst of all retail environments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Family Room Specialist in Des Moines, IA
    Current Employee - Apple Family Room Specialist in Des Moines, IA

    I have been working at Apple full-time (more than a year)

    Pros

    Incredible health insurance, the best that I've ever found. Amazing discounts on all sorts of products, services, car repairs, hotels, etc. Being on the cusp of advancement in the technology industry. Great personalities in coworkers, family-like environment where everyone sticks together and looks out for one another. Management that really looks out for the employee, tries to remain fair and balanced. Respect from the public for working for the brand. Fair balance of breaks and lunch time to break up the monotony.

    Cons

    LIterally no work-life balance. Swing shifts every day, no set hours or days off for part time or full time. Schedule is made only a week in advance, not uncommon to work 7 to 9 to 12 day stretches without a day off. Poor flow of customer interactions, many many angry people all day who take out their frustration of the flawed system on you. Appointment system for tech help is mediocre at best, technicians are overworked, overbooked, underpaid and in constant demand from increasingly impatient and upset customers. Fair pay, but underpaid for the amount of stress and disequilibrium the job entails. On your feet on limestone floors all day, without insoles will cause back pain, knee pain and feet pain if not finding time to sit down every few hours. Hardest retail position I've ever worked.

    Advice to ManagementAdvice

    The management are firm and fair, very helpful and in just the same stressful boat as you are. The things that make the job difficult and despairing are out of the control of immediate supervisors. Set schedules for employees, some kind of appointment system that doesn't leave people frustrated and angry, making them detractors to the brand would be helpful. 9/10s of people coming into the store with a broken device or needs for tech help are turned away or not given options for immediate help because there is NO awareness of the appointment system. Possibly having a telephone system that the public can call to reach the store and set appointments instead of getting frustrated at the automated system that sends them into the store to find out they either have to wait several hours for help or flat out cannot be helped at that time and must wait several days.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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