There are newer employer reviews for Applied Card Systems

 

Until you can do better

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Analyst  in  Boca Raton, FL
Former Employee - Analyst in Boca Raton, FL

I worked at Applied Card Systems full-time for more than a year

Pros

Good hours. Fairly relaxed environment - not much pressure.

Cons

Salary ! Salary! Salary! Salary! Salary!

Advice to ManagementAdvice

It would help if management would be more encouraging and motivating.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

16 Other Employee Reviews for Applied Card Systems (View Most Recent)

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  1.  

    good for students or if you are just starting your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Collections Representative  in  Boca Raton, FL
    Former Employee - Collections Representative in Boca Raton, FL

    I worked at Applied Card Systems

    Pros

    -decent pay to HS and college students
    -very flexible schedules

    Cons

    -very demanding and required to meet production standards, can be a stressful environment

    No opinion of CEO
  2.  

    ACS - Lots of Potential But Hard to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Superviisor  in  Boca Raton, FL
    Current Employee - Customer Service Superviisor in Boca Raton, FL

    I have been working at Applied Card Systems

    Pros

    ACS offers decent benefits and some opportunities for advancement. They adhere strictly to HR policies and follow the letter-of-the law with respect to harassment - they have a zero tolerance policy for discrimination.

    The training department is first rate. Reps are provided a thorough initial paid training and constant up-training.

    Cons

    The pay is below average for most workers. Although the company actively pursues and takes action to eliminate discrimination, there is a subtle nepotism which permeates the company. In fact, the owners grown children are part of upper management.

    Company policy changes almost daily and there is constant confusion about it. Customer service reps are held to ridiculously high standards (low talk time but high customer service satisfaction, which can never work). Because of the company's customer policies, there is a lot of employee/customer dissatisfaction, which means anyone answering the phones gets beaten up verbally.

    Employee turnover is so bad that an inside joke is that ACS is a training school for customer service. Reps learn the trade and move on to bigger and better things at an alarming speed.

    Advice to ManagementAdvice

    Pay more attention to quality and less to quantity. Treat the reps with more respect and give them well-trained supervisors and managers who can assist them with customers.

    Provide a career path and reasonable working environment to help lower employee turnover.

    Doesn't Recommend
    Disapproves of CEO
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