Applied Underwriters
2.4 of 5 43 reviews
www.auw.com Foster City, CA 150 to 499 Employees

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Not what it seems like on the surface...

Account Manager (Former Employee)

Pros-Benefits are okay
-Snack/pop machines are $.25
-Most of the co-worders are pleasant to work with
-Subsidiary of Berkshire Hathaway (though I'm a bit perplexed as to why Warren decided to buy THIS company).

Cons-Training for this position is inadequate; some classroom, some job shadow, but when you are dealing with the heavily regulated worker's comp industry, the employees need to be sufficiently trained.
-Communication from upper management is non-existent. Only get updates from team leads and somethimes feels like they are not getting the full picture either.
-It's amazing the level of incompetence at the other departments. And when an issue blows up, the AM is often stuck with the customer.
-On the very first day you are taught not to CYA (cover your a**) but everything you do as an AM is geared towards CYA so you will not get in trouble. Every interaction you have with a customer (phone call, email, voicemail, paper mail, conference call, etc) needs to be recorded (typed into the system) otherwise it's your word against the customer's.
-There isn't a formal feedback system for your work, in other words, you won't know about your performance from your supervisor's perspective unless you do something wrong.
-Everyone gets the same meager COLA (cost of living adjustment) raise each year no matter if you're the hardest working employee or a slacker.
-As an AM, you are the voice and mouth of the company so expect to get yelled at, cursed at, screamed at, even if a problem is not caused by you. Times two. Because technically you have two sets of customers: the customers that actually signed on for the workers comp/payroll service and the insurance agents that represent the customers. So if the customers are upset they will let their agents have it and you, as an AM, can expect an upset agent to call you.
-The AM's phone system is vectored so each incoming call is answered by the first available AM. This is good and bad, good for the customer because their calls are usually answered quickly, bad bacause they might have an open issue and their calls will get answered by a different AM each time.
-As an AM you will come to hate the times of the month when 1)statements comes out 2)when we have to collect the money from the customers.
-The pay sucks; base plus commission for account retention. The pay is sufficient if you are just out of college but not if you have a family/kids.
-Don't expect to get promoted.
-Turnover is very high; they are always looking to hire Payroll clerk and Sales positions because they can't keep anybody in those departments.

Advice to Senior ManagementEngage your employees; hear what they have to say. The Customer Relations Department is doing downhill, fast. Morale is low, employees are overworked, and the management approach needs to change. Lastly, be flexable and work with your customers because, ultimate, they're the ones keeping you in business. Warren Buffett said, "Lose the company's money and I will be understanding. Lose one shred of reputation and I will be ruthless." Upper management needs to look in the mirror and ask themselves, "What is our reputation right now?"

No, I would not recommend this company to a friend

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    • Work/Life Balance
           
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    2 people found this helpful  

    Worst. Company. Ever.

    Senior Account Clerk (Former Employee)

    I worked at Applied Underwriters


    Pros: The benefits are ok. Not good, just ok. Same with the pay, just… Cons: You are not allowed to speak with or email co-workers for anything other than company business. If you happen to stop by someone's desk… Advice to Senior Management: Treat your employees with dignity. If you do that, you'll find the quality people… No, I would not recommend this company to a friend More
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    2 people found this helpful  

    Only work at AUW if you can't get employed elsewhere

    Manager (Former Employee)

    I worked at Applied Underwriters


    Pros: Most line level employees are nice people. If you are coming straight out… Cons: Senior Management. Questionable business practices. They could care less about their employees. Everybody is replaceable and there is no… Advice to Senior Management: Congrats on what you created but its long past time… No, I would not recommend this company to a friend More
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