There are newer employer reviews for Apptical
There are newer employer reviews for Apptical

See Most Recent

Helpful (3)

Telephone Interviewer

Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends

Pros

fulltime, work form home, very easy job.

Cons

no pay raise, no vacation

Other Employee Reviews for Apptical

  1. Helpful (5)

    It's a job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    First-tier managers are nice to work with. There is very little stress involved in the job. Rarely have to deal with angry callers. It's steady work and the schedule is somewhat flexible, if you can find coworkers to trade or pick up hours for you.

    Cons

    Although they advertise that they offer "performance-based pay", this is false. Your pay will be determined by call volume and whether your schedule coincides with busy times. They allow you to shut off your phone availability during calls, then turn it back on, and this will let you work over 29 (part time) or 40 (full time) weekly hour limits. Basically, they are getting a lot of overtime out of people without having to pay more money. If your shift call volume is low, you will at least make whatever minimum wage is in your state. That being said, it's pretty hard to live off the minimum wage. When it's very busy you can make good money. Your only contacts and communication will be with your immediate supervisor team. There is no team-based culture in the company. There will be no promotions and no raises, apparently ever. This job is not hard, but you must deliver perfect customer service, no documentation mistakes, etc. Health insurance/benefits offered are insultingly expensive. Nobody who works at this company could realistically afford them. No paid time off, no paid vacation, no paid personal days. 10 unpaid days per year.

    Advice to Management

    Employees need to feel like they are part of the company, and deserve real "performance-based pay".


  2. Helpful (3)

    Solid company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interviewer in Miami, FL
    Current Employee - Interviewer in Miami, FL
    Recommends
    Neutral Outlook

    I have been working at Apptical full-time (More than a year)

    Pros

    Great people to work with. Easy work from home job. Most people you speak to on the phone are pleasant. Easy to trade shifts with co workers.

    Cons

    If the call volume is low so is the pay. Some of the agents that you speak to can be rude or pushy but that is to be expected with any customer service job.

    Advice to Management

    Raises are important.


There are newer employer reviews for Apptical
There are newer employer reviews for Apptical

See Most Recent

Work at Apptical? Share Your Experiences

Apptical

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.