Apptical

www.apptical.com
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There are newer employer reviews for Apptical

2 people found this helpful  

Telephone Interviewer

Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Apptical

Pros

fulltime, work form home, very easy job.

Cons

no pay raise, no vacation

Recommends

10 Other Employee Reviews for Apptical (View Most Recent)

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  1. 3 people found this helpful  

    It's a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apptical

    Pros

    First-tier managers are nice to work with. There is very little stress involved in the job. Rarely have to deal with angry callers. It's steady work and the schedule is somewhat flexible, if you can find coworkers to trade or pick up hours for you.

    Cons

    Although they advertise that they offer "performance-based pay", this is false. Your pay will be determined by call volume and whether your schedule coincides with busy times. They allow you to shut off your phone availability during calls, then turn it back on, and this will let you work over 29 (part time) or 40 (full time) weekly hour limits. Basically, they are getting a lot of overtime out of people without having to pay more money.

    If your shift call volume is low, you will at least make whatever minimum wage is in your state. That being said, it's pretty hard to live off the minimum wage. When it's very busy you can make good money.

    Your only contacts and communication will be with your immediate supervisor team. There is no team-based culture in the company. There will be no promotions and no raises, apparently ever.

    This job is not hard, but you must deliver perfect customer service, no documentation mistakes, etc.

    Health insurance/benefits offered are insultingly expensive. Nobody who works at this company could realistically afford them.

    No paid time off, no paid vacation, no paid personal days. 10 unpaid days per year.

    Advice to ManagementAdvice

    Employees need to feel like they are part of the company, and deserve real "performance-based pay".

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    do not work here if you want to make an actual living

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apptical

    Pros

    Work from home, flexible, stress free, but no money either.

    Cons

    Not paid for all the work you do. Lots of system issues, You are a free customer service rep to them basically. Pay has gone down not up. Too many employees taking call for the call volume!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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