There are newer employer reviews for Aqua America

 

It is a good professional company.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Aqua America full-time for less than a year

Pros

I like that I'm assured 40 hours, but if I work more I am compensated.

Cons

Sometimes I work a lot of hours.

Recommends
Neutral Outlook
Approves of CEO

15 Other Employee Reviews for Aqua America (View Most Recent)

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  1.  

    Awesome

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aqua America

    Pros

    Everything great company to work for

    Cons

    None but could be better

  2.  

    Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Bryn Mawr, PA
    Former Employee - Customer Service Representative in Bryn Mawr, PA

    I worked at Aqua America part-time for more than a year

    Pros

    The company provides you with lots of AQUA branded "stuff" in lieu of full time hours with benefits. They will gladly invite you to the AQUA picnic or special events such as "Walk at work Wednesdays"

    Cons

    Micromanaging call center bosses that do not listen to or respect their employees. Training is inconsistent and incomplete. The company has little to no interest in actually addressing a customer's problems, only with getting them off the phone. Customer Service reps are actually encouraged to hang up on customers and are reprimanded for seeking assistance with complex issues.

    Advice to ManagementAdvice

    Stop judging your employees by how short their calls are. When an employee has an issue, listen to what he has to say.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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