Aqua America

  www.aquaamerica.com
  www.aquaamerica.com
There are newer employer reviews for Aqua America

1 person found this helpful  

Have learned a lot about the water company and procedures

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Senior Customer Service Representative in Bryn Mawr, PA
Current Employee - Senior Customer Service Representative in Bryn Mawr, PA

I have been working at Aqua America

Pros

I am able to work Monday - Friday with out having to work on week-ends and they never have mandatory overtime. Love the ability to do special projects and some time am able to travel to other states to visit with the customer face to face.

Cons

the area i work in is not fair when it comes to attendance. the supervisor comes in late and so it makes it hard to say something to others when the person that should be there on time does not. also those that work, they work harder and those that do not they let slide. really unfair in that respect. that includes promotions.

Advice to ManagementAdvice

everyone including the supervisor should have to log into the system to show what time they come in if ever. this includes the lead customer service rep and supervisor and i am sure they will be surprised at what they find.

Recommends
Approves of CEO

20 Other Employee Reviews for Aqua America (View Most Recent)

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  1. 2 people found this helpful  

    Aqua America-Southern Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Cary, NC
    Current Employee - Anonymous Employee in Cary, NC

    I have been working at Aqua America

    Pros

    Aqua is a rare gem as a Utility Call Center.
    They don't work weekends and the Call Center is closed by 5:15 PM.
    The benefits are nice - Health, dental, vision, 401k, stock options.
    They give yearly Chairan awards if you work well.

    Cons

    Aqua has lack of opportunities for advancement across all levels.
    Aqua also needs to be more consistent on all levels of management.

    Advice to ManagementAdvice

    Listen more to your front line management team for keen insight as to the true daily operation of Aqua.

  2. 2 people found this helpful  

    It was horribly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Representative in Kankakee, IL
    Former Employee - Senior Representative in Kankakee, IL

    I worked at Aqua America

    Pros

    The pay that you recieve. That is it!

    Cons

    Management is very unprofessional and unfair. The management team is more worried about how their hair and nails and clothes look than doing there job. There is no consistancy what so ever, they do not treat you fair and they will try to retaliate againt you if you challenge them. These comments are pertaining to The Northern Call Center for AQUA America

    Advice to ManagementAdvice

    Get all new management at The Northern Call Center!

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Aqua America

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