Aqua Hotels and Resorts

www.aquaresorts.com
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Helpful (3)

A shadow of its former self

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Honolulu, HI
Former Employee - Anonymous Employee in Honolulu, HI

I worked at Aqua Hotels and Resorts

Pros

The main thing that kept me working at the Ilikai was the family atmosphere of the hotel. Everyone knew everyone and everyone did their best to help each other out. The customer-facing staff were great people and had lots of experience with the jobs they did, and the management staff were very easy to work with and understanding of each other's needs. Time off was given when needed. Even during its tough times, the HR staff was adamant about keeping our benefits packages too, which kept employee morale up.

Cons

The former owners who bought the hotel pretty much transformed it from a glorious two-tower money maker into a single tower hotel with only a fraction of the rooms it originally had. Management and senior staff had to do their best to keep the hotel afloat, but it was pretty much running in the red for almost the entire duration of the former owners' ownership. The bank that loaned the money to the owners have now taken ownership of it and brought in an OK (but highly understaffed) management company to make it profitable again, but right now it is near impossible for the front-facing workers to have stable hours due to the amount of juggling management have to do to keep the hotel going. It really is a shadow of its former glorious self, and although the hotel is now slightly profitable, I've seen the hit on morale the huge cutbacks and job consolidations have made on the hotel staff. And of course, there is always office politics involved. It's not all roses like I've mentioned in the Pros section, but I don't think there will ever be a workplace free of office politics.

Advice to Management

The only thing I recommend to the current management company at the Hotel is to keep an eye on your employees' morale. These are very experienced staff you're dealing with, and although you may sometimes feel that they're not giving their 100% into the hotel, it's mostly because of what they experienced over the past decade or so. The bottom line is, the hotel is capable of becoming so much more, and I'm sure the front line staff and the management that are still around want to see it thrive into what the great and iconic hotel deserves to be.

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  1. Helpful (1)

    Aqua Hotels & Resorts-My thoughts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Honolulu, HI
    Current Employee - Human Resources in Honolulu, HI

    I have been working at Aqua Hotels and Resorts full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible work schedule and great people to work with.

    Cons

    Extremely far from home, traffic and 24 hour operations.

    Advice to Management

    I don't have anything to say at this time.


  2. Inconsistent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aqua Hotels and Resorts full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Sometimes you are able to get discounts at other Hotel Properties. Unfortunately not much other positive things to say.

    Cons

    No room for growth. Company is expanding is chain however, the information always remains inconsistent. Unreliable. Low pay compared to industry standards.

    Advice to Management

    Be consistent!


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