Arbitron

  www.arbitron.com
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88 Employee Reviews (View Most Recent)

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  • Work/Life Balance
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Pretty good place to work for a call center

Research Associate (Former Employee) Columbia, MD

ProsThey start everyone at the same pay which is pretty competitive for what it is. The hours are really flexible, so if you have a day job you can make extra income working at night. They offer medical benefits to their part-time employees which is really great. You can often pick-up overtime hours there when they are running behind on a survey and need help completing it. They try to keep the enviornment pretty laid back even though there are strict "methodolgies" you must adhere to. People from all different backgrounds work there and many already have professional full time jobs.

ConsCall centers are pretty boring in general but Arbitron has a strict policy have reading the script word for word. If you don't you could get fired, but they would give you warnings first. After a while of reading the same exact scripts over and over hundreds of times I felt like a robot. That's common in calls centers though. Of course there is also the pressure of meeting call quotas and getting hung up on often, but that's to be expected. It's not for everybody,

Advice to Senior Managementoffer a 10 minute break during each shift just so people can rest their voices, stretch their legs, and get water. People do it anyway, but have you ever tried staring at a screen saying the same thing for 6 hours straight???? I was annoyed by my own voice!

Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Started off well and down hill after that.

    Anonymous Employee (Former Employee) Columbia, MD

    I worked at Arbitron


    Pros: - Great group of co-workers - Friendly atmosphere in certain departments -… Cons: - Too many junior managers - Most managers speak down to their employees - Not… Advice to Senior Management: - Introduce evaluation for your management teams - Get training for your junior managers - Listen… No, I would not recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Not happy with the lack of supervisory guidance. Training is too short. Supervisors & Leads do not help new employees.

    Research Associate (Current Employee) Columbia, MD

    I have been working at Arbitron


    Pros: Good pay and benefits after your 90-day probationary period. Cons: Not enough training. No supervisory advice nor feedback. Supervisors sit at their desk and do not intermingles with associates to see… Advice to Senior Management: The supervisors and leads would never make it at a… More
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