There are newer employer reviews for Ariba

4 people found this helpful  

Corporate Indifference, but nothing new here - This review is specific for the Customer Support team

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Support Assistant  in  Pittsburgh, PA
Former Employee - Customer Support Assistant in Pittsburgh, PA

I worked at Ariba full-time for more than a year

Pros

It is an interesting company to work for, especially on site (not home office). There are many different cultures, nationalities, languages etc. represented in this company, and all this variety makes for a richer employment experience.
Salary is compatible with other companies of the same size and type of industry. Better however, if you are just fresh out of college and will be just starting your professional life.

Cons

There are many departments in this company which are very organized and work well. Customer support is definitely not one of them. The management and leadership culture is very unique as it is right now (2011-2012). Competence, work ethic, high metrics, among other things are not what is considered preferable in a candidate. It is not wise to have divergent opinions or suggestions for improvement to the processes. Everything is taken personally and if you are not part of the club, then you are out of everything, including promotions. In my time there, I did not see one promotion which was seen by all as wise or that made sense. It was clear what was necessary to get ahead there, and that was not the high quality in your work.
Because of the international nature of the company, this position comes with 4 different shifts which are real hard to adapt and makes life really difficult if you have any other activity outside work. The times are: 8-5, 9-6, 10-7, 11-8. You usually have two weeks of each.

Advice to ManagementAdvice

For things to change as it is right now, a massive overhaul would need to be implemented. But all comes from the top, if that doesn't change, nothing else will. But the advice is always the same: know what is important to your team members. Make it a rule to balance what is important to you with what matters to them. I can assure you money is one not, by far, the most important thing to your employees. Have consideration for those who do not share your personal preferences. Most importantly, know who works for you. When people feel their management and leadership genuinely cares, even when you say no, they can still feel respected and appreciated.

Recommends
Neutral Outlook
No opinion of CEO

234 Other Employee Reviews for Ariba (View Most Recent)

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  1. 2 people found this helpful  

    great team, great benefits ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Sunnyvale, CA
    Current Employee - Anonymous Employee in Sunnyvale, CA

    I have been working at Ariba full-time for more than 5 years

    Pros

    - smart and motivated people to work with
    - great support from management on career development
    - ample vacation time

    Cons

    - work long / weekend hours sometimes :(
    - open to hear new ideas for improvement but slow (if at all) to adopt
    - out of date, or lack of adequate documentation on processes in certain areas
    - too many meetings (managers are sometimes hard to catch)

    Advice to ManagementAdvice

    - host more team building activities
    - enforce importance of work-life balance
    - listen to and consider employees ideas and concerns
    - despite your all day meetings, make time for your employees

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Top-heavy company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer  in  Pittsburgh, PA
    Former Employee - Network Engineer in Pittsburgh, PA

    I worked at Ariba full-time for more than 8 years

    Pros

    Good salary, nice office environment, decent co-workers. Benefits are OK; while you get 20 days of paid time off, there are no sick days so if you get sick your vacation hours are deducted.

    Cons

    The company suffers from two layers of overhead at the top.

    a. Program managers - most useless people I've ever seen, who have no idea about projects but somehow given the authority to yell at project managers. They also force the company to use an outdated, Excel-based management tool and neglect to look at modern Web Based alternatives.

    b. CTO and architects - same story, these guys are tasked to approve technical decisions without understanding the full details of projects. The end result is meaningless approval process where engineers can't do anything until approval, yet approved items require constant modifications because they overlook tripping blockers at the bottom.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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