There are newer employer reviews for Ariba

Helpful (2)

Top-heavy company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Network Engineer in Pittsburgh, PA
Former Employee - Network Engineer in Pittsburgh, PA

I worked at Ariba full-time (more than 8 years)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

Good salary, nice office environment, decent co-workers. Benefits are OK; while you get 20 days of paid time off, there are no sick days so if you get sick your vacation hours are deducted.

Cons

The company suffers from two layers of overhead at the top.

a. Program managers - most useless people I've ever seen, who have no idea about projects but somehow given the authority to yell at project managers. They also force the company to use an outdated, Excel-based management tool and neglect to look at modern Web Based alternatives.

b. CTO and architects - same story, these guys are tasked to approve technical decisions without understanding the full details of projects. The end result is meaningless approval process where engineers can't do anything until approval, yet approved items require constant modifications because they overlook tripping blockers at the bottom.

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  1. Helpful (4)

    Corporate Indifference, but nothing new here - This review is specific for the Customer Support team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Assistant in Pittsburgh, PA
    Former Employee - Customer Support Assistant in Pittsburgh, PA

    I worked at Ariba full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    It is an interesting company to work for, especially on site (not home office). There are many different cultures, nationalities, languages etc. represented in this company, and all this variety makes for a richer employment experience.
    Salary is compatible with other companies of the same size and type of industry. Better however, if you are just fresh out of college and will be just starting your professional life.

    Cons

    There are many departments in this company which are very organized and work well. Customer support is definitely not one of them. The management and leadership culture is very unique as it is right now (2011-2012). Competence, work ethic, high metrics, among other things are not what is considered preferable in a candidate. It is not wise to have divergent opinions or suggestions for improvement to the processes. Everything is taken personally and if you are not part of the club, then you are out of everything, including promotions. In my time there, I did not see one promotion which was seen by all as wise or that made sense. It was clear what was necessary to get ahead there, and that was not the high quality in your work.
    Because of the international nature of the company, this position comes with 4 different shifts which are real hard to adapt and makes life really difficult if you have any other activity outside work. The times are: 8-5, 9-6, 10-7, 11-8. You usually have two weeks of each.

    Advice to Management

    For things to change as it is right now, a massive overhaul would need to be implemented. But all comes from the top, if that doesn't change, nothing else will. But the advice is always the same: know what is important to your team members. Make it a rule to balance what is important to you with what matters to them. I can assure you money is one not, by far, the most important thing to your employees. Have consideration for those who do not share your personal preferences. Most importantly, know who works for you. When people feel their management and leadership genuinely cares, even when you say no, they can still feel respected and appreciated.

  2. Helpful (8)

    Good for people who want to end their career here or retire....worst for others

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Captain in Sunnyvale, CA
    Former Employee - Senior Captain in Sunnyvale, CA

    I worked at Ariba full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    You get to work with talented and smart people.
    Salary offered is competitive.

    Cons

    Laid back approach, few new features/enhancement coming in.
    Good for people who want to retire or end their career here.
    They own a propriety stack which is poorly documented and not much help from peers.
    No opportunities for new joiners and first year you shall be working on fixing bugs, editing csvs, xmls, etc
    Energy level is very low amongst employees.

    Advice to Management

    You need to motivate your employees, simply giving ppt presentations and talks every quarter doesn't help.

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