Ariba

  www.ariba.com
  www.ariba.com
There are newer employer reviews for Ariba

2 people found this helpful  

Good company if you don't work on Customer Support

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Support Assistant in Pittsburgh, PA
Former Employee - Customer Support Assistant in Pittsburgh, PA

I worked at Ariba full-time (more than an year)

Pros

Good salary and benefits. Beer Fridays are a plus, never heard of an American company that would provide this treat to their workers.
 The good pay and benefits can be a plus to keep people working as a customer support agents, since the lack of good management and the work load can be stressful and unpleasant.
The environment is very laid back, although management sucked while I was there, the agents are always helping each other, which helps to reduce de stress that the job can bring.

Cons

Ariba is a good company to work for overall. The department you work for can determine your Ariba experience.
For example, the Customer Support Department is one of the less recognized in the company. Agents work very lengthy hours compared to other departments, and are sometimes treated by management almost as slaves, without much chances of promotion.

Advice to ManagementAdvice

Management should treat customer support agents as humans and not as machines. Give them chance to express themselves. Shouldn't make them feel forced to stay on the phone and no time to think or concentrate in an issue.
Management should understand that happy employees are more important than bonuses that workers can earn in the end of the year. Happy employees are the ones that feel valued and not used by the company. That see that their work is recognized not only by 10's they get in the surveys, but by showing them that the company cares and value them as individuals.
Management is not formed by managers, but with people that are in those positions based on the network they have in the company that secured them the position.

No opinion of CEO

238 Other Employee Reviews for Ariba (View Most Recent)

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  1. 3 people found this helpful  

    DME organization is loosing high performers...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DME
    Current Employee - DME

    I have been working at Ariba full-time (more than 3 years)

    Pros

    - Flexibility
    - team. Everyone is trying hard to collaborate and achieve goal
    - Great benefits
    - Above average pay
    - Company stock
    - Free drinks
    - SAP owned

    Cons

    - Hard to get promoted which lead to a lot of people leaving the organization
    - Micro management
    - High sales goals
    - a lot of confusion since the acquisition by SAP

    Advice to ManagementAdvice

    Have a sale career path so you can promote from within and listen to your employee. We are in the front end and we can help you do better.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great Place to Start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ariba full-time (more than 8 years)

    Pros

    Flexible. Lots of PTO. Can Work from home.

    Cons

    Low Salaries. Lack of promotion opportunities.

    Recommends
    Positive Outlook
    Disapproves of CEO
There are newer employer reviews for Ariba

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