Arise

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140 Employee Reviews (View Most Recent)

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  • Culture & Values
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1 person found this helpful  

The most unrewarding, disappointing decision I've ever made.

Customer Service Representative (Current Employee)

ProsWork from home and make your own schedule. They have legitimate clients like AAA, AT&T, etc..

ConsUnorganized mess. You have to pay for training, (you don't get paid) they always have client system issues. They always have technical issues regarding training, scheduling, the website, or anything else they come in contact with. If there is a technical issue on their part regarding scheduling, they will release the hours you posted in a heartbeat and expect you to make up those same hours. They think because they post emergency hours, that helps but with everyone and their grandmother stalking the system like hawks, you still don't get those hours back. The clients pay differently. One may pay $10.00/hr, another may pay $1.00 per call. Which is fine depending on the client. I serviced a "Per call" client and could only work at night. Call volume was extremely low. ie one call in a whole 45 mins.... so I'm basically working for free!!! They have this pre-select system(For the client I serviced) where if you work your scheduled hours and do well on your calls, you get first dibs on posting hours. HOWEVER, they always get your calculations wrong causing you to constantly look as if you are not doing what you are supposed to do. I've worked for a month and have not seen a check posted in my account yet! You NEVER get to talk to a real person. I emailed a complaint and they called me from a blocked number. Did not leave a callback number. When they called me the second time I answered and said "Hello" 4 times and there was dead air, and then they hung up. I am sooo over this company. Do not waste your money or your time. If you do go with Arise, go as your own business. Don't go under someone else. That way they have to pay you directly. I just wanted to be home with my new born baby before I go to grad school but still make a couple of bucks. I guess I will have to go to plan B and babysit during the day because this is not the business...

Advice to Senior ManagementHire a better qualified IT team and get the technical issues handled. Get waaay more organized. Make it one business and hire people as employess. Cut out the middle man. Paid training, more hours available, more user friendly website. Just plain 'ol up your game. It's 2012 almost 2013. NO excuse.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Waste of Time

    Client Support Professional (Current Employee) Fredericton, NB (Canada)

    I have been working at Arise full-time for less than a year


    Pros: Work at home Set on hours Bonus for referring a friend Free training Cons: Have to pay for own equipment May only get 20 hours or LESS a week Hard to get proper help or assistants Some companies under Arise are… Advice to Senior Management: Get your act together, this company is defiantly falling apart No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Too many changes

    Anonymous Employee (Former Employee)

    I worked at Arise as a contractor


    Pros: Being able to work from home is the dream of… Cons: Constant changes in the structure, job titles, job duties which negatively affects the independent contractors. Managers were constantly jumping from one client… Advice to Senior Management: Slow down, take a deep breath, and understand too much change too often upsets the balance and leads to very unhappy employees and ICs. It's… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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