There are newer employer reviews for Arise

1 person found this helpful  

The most unrewarding, disappointing decision I've ever made.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative
Current Employee - Customer Service Representative

I have been working at Arise as a contractor (less than an year)

Pros

Work from home and make your own schedule. They have legitimate clients like AAA, AT&T, etc..

Cons

Unorganized mess. You have to pay for training, (you don't get paid) they always have client system issues. They always have technical issues regarding training, scheduling, the website, or anything else they come in contact with. If there is a technical issue on their part regarding scheduling, they will release the hours you posted in a heartbeat and expect you to make up those same hours. They think because they post emergency hours, that helps but with everyone and their grandmother stalking the system like hawks, you still don't get those hours back. The clients pay differently. One may pay $10.00/hr, another may pay $1.00 per call. Which is fine depending on the client. I serviced a "Per call" client and could only work at night. Call volume was extremely low. ie one call in a whole 45 mins.... so I'm basically working for free!!! They have this pre-select system(For the client I serviced) where if you work your scheduled hours and do well on your calls, you get first dibs on posting hours. HOWEVER, they always get your calculations wrong causing you to constantly look as if you are not doing what you are supposed to do. I've worked for a month and have not seen a check posted in my account yet! You NEVER get to talk to a real person. I emailed a complaint and they called me from a blocked number. Did not leave a callback number. When they called me the second time I answered and said "Hello" 4 times and there was dead air, and then they hung up. I am sooo over this company. Do not waste your money or your time. If you do go with Arise, go as your own business. Don't go under someone else. That way they have to pay you directly. I just wanted to be home with my new born baby before I go to grad school but still make a couple of bucks. I guess I will have to go to plan B and babysit during the day because this is not the business...

Advice to ManagementAdvice

Hire a better qualified IT team and get the technical issues handled. Get waaay more organized. Make it one business and hire people as employess. Cut out the middle man. Paid training, more hours available, more user friendly website. Just plain 'ol up your game. It's 2012 almost 2013. NO excuse.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

167 Other Employee Reviews for Arise (View Most Recent)

Sort: Rating Date
  1.  

    Waste of Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Support Professional in Fredericton, NB (Canada)
    Current Employee - Client Support Professional in Fredericton, NB (Canada)

    I have been working at Arise full-time (less than an year)

    Pros

    Work at home
    Set on hours
    Bonus for referring a friend
    Free training

    Cons

    Have to pay for own equipment
    May only get 20 hours or LESS a week
    Hard to get proper help or assistants
    Some companies under Arise are SCAM companies that will pay you under min wage
    No benefits
    Took 1 month to get 1 piece of equipment needed that is distributed by Arise
    Took almost 2 months to get a tech issue to be solved
    SOW can be terminated without knowledge or reason

    Advice to ManagementAdvice

    Get your act together, this company is defiantly falling apart

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Too many changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arise as a contractor

    Pros

    Being able to work from home is the dream of many and that's what makes Arise so popular.

    Cons

    Constant changes in the structure, job titles, job duties which negatively affects the independent contractors. Managers were constantly jumping from one client to another so the ICs had to get used to a new manager and a new way of working. It became very daunting.

    Advice to ManagementAdvice

    Slow down, take a deep breath, and understand too much change too often upsets the balance and leads to very unhappy employees and ICs. It's one thing to change with the industry in order to stay a leader, but it's quite another to randomly experiment new policies, departments, and rules on the ICs just to see what works. It's like playing a game of darts in the dark and expecting everyone to be okay with getting pegged in the eye every now and then. It just doesn't work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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