153 Employee Reviews (View Most Recent)

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Customer Service

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Miami, FL
Former Employee - Customer Service Representative in Miami, FL

I worked at Arise as a contractor for more than a year

Pros

I work from home as an independent contractor. I make my own schedule and enjoy helping customers with their travel plans.

Cons

I would not get to see people on a daily basis.

Advice to ManagementAdvice

I did not report to anyone

Recommends
Positive Outlook
Approves of CEO

Other Reviews for Arise

  1. 1 person found this helpful  

    No longevity!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arise as a contractor for more than 8 years

    Pros

    Only pros is when you are able to get hours, then you can work and get paid.

    Cons

    Arise cannot seem to hold on to their clients. It seems that they start out with lots of fanfare and within a few years, it fizzles out and you are left looking for another client and basically starting all over. When you find a client, you have to pay to take the class, some of their instructors are not proficient enough to prepare you to service. And forget about their technical support, it is a sham. They cannot fix an issue to save their jobs!! I was with technical support for close to 5 hours one night and then, they disconnected me!! There are no phone numbers for you to contact them, you need to go to 'partner support' and fill out a form and no one ever gets back to you. They are good at collecting your money/monthly service fees, though.

    Advice to ManagementAdvice

    Provide better training and pay your workers/contractors for this training. And fix your client longevity issue. Stop cutting pay!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Long training period (mine was five weeks) with no pay. Upfront costs for computer and phone line service.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    I worked at Arise as a contractor for less than a year

    Pros

    You do get to work at home. You can write off office expenses.

    Cons

    No matter what, there are some network issues and it is hard to get a hold of customer support. After all expenses that you pay upfront, there just isn't enough money to make up for it.

    Advice to ManagementAdvice

    Better communication all the way around. Mostly, I was fed to the sharks.

    Doesn't Recommend
    Neutral Outlook
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