Arise

  www.arise.com
  www.arise.com
There are newer employer reviews for Arise

 

Satisfactory. Great learning experience.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Atlanta, GA
Current Employee - Customer Service Representative in Atlanta, GA

I have been working at Arise as a contractor (more than an year)

Pros

opportunity to make a stable income
lots of hourly availability with CERTAIN clients
flexible hours
lost of encouragement and personal/professional development

Cons

lack of real support for contacted business. all communications are via chat and email. the only time you'll get to speak to someone about anything is when they call you. This company also has a chronic habit of contacting lots of workers without any place for them on the schedule. This turns out lots of workers without hours to work.

Advice to ManagementAdvice

Build more interpersonal relationships with your contracted businesses.

Recommends
Neutral Outlook
No opinion of CEO

170 Other Employee Reviews for Arise (View Most Recent)

Sort: Rating Date
  1. 4 people found this helpful  

    Arise equals Stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Arise full-time (more than 3 years)

    Pros

    If you have 3 stars in every category, AHT, 1st call resolution, Quality Assessment, Customer Survey , Commitment Adherence then you're given a time to pick a Great Schedule and pay goes up!

    Cons

    If any category you don't get at least 1 star in a 2 week period you get an email threat of termination. In one day you can be praised for a great Survey and reprimanded for low quality score. To maintain stars all the time (surveys are a choice by customer, it's one you can't control) almost impossible. Defeating to have 3 stars in every category except 1, Arise will say you have NO Stars! Reality is you do have stars just missing that 1. Each week on pins and needles praying won't be terminated. Then if terminated you're treated like a dangerous person to employ and they block you from getting another position. Very stressful environment.

    Advice to ManagementAdvice

    All management should train on one of the most demanding companies and then take inbound calls for at least 4 hours a day for an entire month. Bet they wouldn't survive. From what I've read, doesn't look like upper management has ever worked the phones in a call center.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Arise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arise full-time (more than 5 years)

    Pros

    Great opportunity to work from home and set your own hours.

    Cons

    Not enough hours available and cut hours from 40 to 15.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
There are newer employer reviews for Arise

Work at Arise? Share Your Experiences

Arise

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.