Army and Air Force Exchange

  www.shopmyexchange.com
  www.shopmyexchange.com
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Micro managed

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Dallas, TX
Current Employee - Customer Service Representative in Dallas, TX

I have been working at Army and Air Force Exchange full-time for more than 3 years

Pros

Good benefits, flexible work schedules, great to work for and with our Military service members and families.

Cons

Micro managed, high turnover rate of upper management, very little recognition for doing a great job, management seems to promote their favorites instead of actually who is qualified for the job. Lots of gossipy, high schoolish behavior is tolerated instead of addressed.

Advice to ManagementAdvice

Upper management would be wise to hire more from within and in a fair way. More opportunities for advancement and the pay is terrible. Most have to get a second job just to get by.

Recommends
Neutral Outlook
No opinion of CEO

204 Other Employee Reviews for Army and Air Force Exchange (View Most Recent)

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  1. 1 person found this helpful  

    Decent company, good benefits, terrible location (HQ)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Army and Air Force Exchange full-time for more than 3 years

    Pros

    Stable company, pays well starting out but salary competitiveness tapers off for most fields once you receive a few promotions.

    Great benefits and one of the few companies that still has a pension.

    Family values, decent work/life balance, have been treated very well.

    Gym, convenience store, and several restaurants on site at HQ building.

    Cons

    Management likes to move everyone around constantly so there are never experts on anything and everyone is always learning a new job. Most upper management has been here 20+ years and does not have a good grasp of how things are done in the "outside world" or how to make changes that appeal to a younger generation.

    HQ building is falling apart with no plans to relocate and is located in a terrible part of Dallas, requiring at least a 30-40 minute commute if you don't want to get robbed.

    Because of HR/union/government rules, once a person has been here more than a year it is extremely difficult to fire them. There are a large number of completely unqualified employees who keep getting passed around but should be fired instead.

    For someone joining the company with a bachelor's degree, career progression stalls pretty substantially after the first couple promotions.

    Advice to ManagementAdvice

    Create more paths for development and grow experts instead of shuffling everyone around constantly. Relocate to a less dangerous area, allowing people to live closer to work.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    It's a job that pays above minimum wage, if you can learn, you work there!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Skilled Warehouse Worker  in  Forest Park, GA
    Former Employee - Skilled Warehouse Worker in Forest Park, GA

    I worked at Army and Air Force Exchange full-time for more than 10 years

    Pros

    You able learn a lot. Vacation and sick leave accrual is great.

    Cons

    No room for an advancement.

    Advice to ManagementAdvice

    Appreciate your employees that work hard for you, they are the ones that make you look good to everyone else!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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