Ascension Health Ministry Service Center

  www.msc.ascensionhealth.org
  www.msc.ascensionhealth.org
There are newer employer reviews for Ascension Health Ministry Service Center

4 people found this helpful  

So so at best. We need to be better staffed

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Contact Center Associate in Indianapolis, IN
Current Employee - Contact Center Associate in Indianapolis, IN

I have been working at Ascension Health Ministry Service Center full-time (less than an year)

Pros

We have a good benefit options, the ability to work from home and upward mobility.

Cons

Working in the contact center. Too micro managed. If you have a problem, goes unresolved

Advice to ManagementAdvice

Listen to your employees more and take a plan of action with feedback given.

Negative Outlook
Approves of CEO

21 Other Employee Reviews for Ascension Health Ministry Service Center (View Most Recent)

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  1. 4 people found this helpful  

    Potential for a Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN

    I worked at Ascension Health Ministry Service Center full-time (less than an year)

    Pros

    Good benefits. A clean, secure and modernized facility. Free K-Cups coffee & soda fountain drinks on all floors. Good introductory training. Up-to-date laptops; the chance to partake in a "Work From Home" program (mobility) for certain departments.

    Cons

    The open-style tables and environment contradict the individual work load, and where daily conversations interfere with focus. The style of work (tickets generated) would suit cubicles and people who want to work privately. Often, the team concept of open tables does not bode well for various personalities. Managers micromanage daily time and production reports, even if you are performing well. This strict concentration on performance revolves around software that has holes in it, and honestly, quite unnecessary. Granted, understandable production needs to be assessed, but not to the degree they are wanting. You get the impression that you go to work only to monitor your own work and not the work itself, find yourself going over your time and production instead of doing actual work.

     What else? Noticeable lag on the server side while working certain functions in tickets. There would be up to 10 minutes of lag time. Very frustrating. No snow or sick days. Can only use PTO or an unexcused absent. 3 unexcused absent times can involve being written up or termination.

    Some of the staff in various departments were not as friendly or outgoing as you might think, which is unfortunate in that kind of atmosphere (open enviro).

    Starting pay is relatively low.

    Advice to ManagementAdvice

    Fix the server side; lag time was awful. Be more involved with your staff, praise them when they do something good instead of focusing only on the clock/production numbers that correlate to the mechanics of typing and entering data. Vary the degree of workload.

    Doesn't Recommend
    Neutral Outlook
  2. 2 people found this helpful  

    Opportunities Abound

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Training Coordinator in Indianapolis, IN
    Current Employee - Training Coordinator in Indianapolis, IN

    I have been working at Ascension Health Ministry Service Center full-time (more than an year)

    Pros

    Growth opportunity, Core Values, Employees

    Cons

    Rapid growth could become unmanageable

    Recommends
    Positive Outlook
There are newer employer reviews for Ascension Health Ministry Service Center

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