Ashford University
2.4 of 5 237 reviews
ashford.edu San Diego, CA 1000 to 5000 Employees

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5 people found this helpful  

It's Telemarketing/Sales Without Any Incentive

Admissions Counselor (Former Employee)
Denver, CO

I worked at Ashford University

ProsEducation reimbursement-100% tuition reimbursement up to a Masters, 80% for your spouse.

Pay- Pretty decent considering the work

Office- It's right downtown in a beautiful building, nicest cubicle maze I've ever seen.

Free Coffee- Need I say more?

Relaxed environment- It's a very young company, where you'll feel like your working with a bunch of college students. If that's what your going for, you'll enjoy it.

Management- Although they can get on you very quickly, they're committed to helping you succeed and will provide the proper training.

ConsProspects- If you're coming from a B2B or professional sales environment, you're in for a doozy. Sadly, 95% of your prospective students are broke, unmotivated, uneducated and in some pretty terrible situations. Many times, you feel like a social worker first. Your lead database may average around 40% of DNC, not in service, wrong numbers and fax machines. Have fun!

Telemarketing- You will be making anywhere from 250-400 calls a day on average to the same numbers. Many days you'll come in with 1, maybe 2, new leads, so be prepared to work with peanuts. Since it's outbound to consumers, expect to be insulted and hung up on more times than not.

Motivating without incentive- Coming from a traditional sales role, I'm used to the hunt for commissions, bonus. The thrill of the sale is special to me. That doesn't exist here. Since they're a college, they can't incentive. You'll be subject to daily motivational talks, pep rallies, energy drink giveaways to keep you excited, but since you're job is to contact prospects and get them enrolled (SALES), it's very tough to stay motivated. At one point, we were asked to enroll left and right for the reward of a "Good Job" poster the floor had. It's pathetic.

Moral/Ethical concerns- First, it's a for profit college. You're mixing education and business, and it's never easy. There's an awful lot of bad press, as well as congressional reviews and audits around the industry. Additionally, as I mentioned with the prospects earlier, many of these students are in some pretty scary situations. Is it right to throw someone into a $30K student loan repayment with the promise that their degree will "change their life" when they can barely afford food? Is it right to try to pitch the school to others already enrolled elsewhere? Shoot, did I get a 4 year degree for $X amount to be a telemarket?

Advice to Senior ManagementDevelop a training regiment more practical for on the floor.
Tell your staff up front the challenges they'll face.
Stop hiring so many people and disperse. Nobody wants to work with 1-2 new leads a day.

No, I would not recommend this company to a friend

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1 person found this helpful  

Great place to start out of college, otherwise a brain drain

Enrollment Advisor (Former Employee)
San Diego, CA

I worked at Ashford University


Pros: Great training program and tele-sales communication Cons: Lack of management goals and willingness to share vision. They… No, I would not recommend this company to a friend More

  • Work/Life Balance
         
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1 person found this helpful  

Just admit there is a quota

Admissions Counselor (Current Employee)
Denver, CO

I have been working at Ashford University


Pros: Excellent benefits,excellent shift, great training, incredible positivity, community environment, incomparable… Cons: Really a sales position, if you invest in the mission… Advice to Senior Management: treat everyone fairly More

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