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There are newer employer reviews for Ashford University

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Helpful (2)

Getting Better But Definitely Room For Improvement

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Admissions Counselor in San Diego, CA
Former Employee - Admissions Counselor in San Diego, CA
Recommends
Neutral Outlook
Approves of CEO

I worked at Ashford University full-time (More than 3 years)

Pros

Decent starting pay, good benefits, and you meet some of the best people you will ever work with. In the past year with the addition of a new President and the departure of certain long term executives, the atmosphere overall has improved.

Cons

- Micromanaging - Dwindling resources - Misaollocation of resources - Career advancement limited (if you're Admissions) - Internal politics - Unfair advantages given to a selected few (to this date, most Admissions Counselors are still not aware of what the criteria for becoming a Live Chat Operator exactly are as Directors and above have never posted or formally announced such criteria).

Advice to Management

While over the past several years there have been many strides internally; the Admissions Department is still stuck in the same mindset of the good old boy system promoting people who are either under-qualified, not ready professionally or both as well as favoring a select few by providing them additional resources under the table while everyone else struggles. I understand for legal reasons that you cannot say that the Admissions Counselor/University Advisor role is an Inside Sales position but be honest to candidates and to your own people that this job has aspects of it (i.e. call volume, talk time, the results of what happens if you don't meet your monthly minimum expectations). Admissions Counselors/University Advisors are not stupid and do see the short comings of most Admissions Managers and Directors as well as what the job and internal poltics really are. Put competent, experienced (i.e. managerial experience), responsible people in these positions...not your buddy or favorite yes man/woman. Finally, recognize that many of these people have career aspirations; work with them to help them achieve those goals...not hinder them and box them into being an Admissions Counselor/University Advisor....you'd be surprised how much experience in different areas there on the Admissions floor; it should be Talent and Acquisitions first stop.

Other Employee Reviews for Ashford University

  1. Helpful (1)

    I have been teaching at Ashford University for 2 years and I enjoy the experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Adjunct Instructor in San Diego, CA
    Current Employee - Online Adjunct Instructor in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ashford University part-time (More than a year)

    Pros

    Good pay, curiculum provided, responsive staff, good website - easy to use, embraces technology

    Cons

    Can become monotonous, some problems with non-native english speakers.

    Advice to Management

    Keep on the current path. This is a good University with a great staff. The other instructors are very knowledgeable.


  2. Helpful (3)

    Horrible culture, immature, good benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Manager in San Diego, CA
    Current Employee - Admissions Manager in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ashford University full-time (More than 5 years)

    Pros

    Benefits, the people that you work with are awesome, you learn a lot about yourself and you really develop your strengths

    Cons

    HR, They treat management like children, they motivate with scare tactics, directors gossip with managers, managers gossip with their employees. Daily SOP change weekly.


There are newer employer reviews for Ashford University
There are newer employer reviews for Ashford University

See Most Recent

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