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3 people found this helpful  

If you are good at sales.... The formula works.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate  in  Charleston, SC
Current Employee - Sales Associate in Charleston, SC

I have been working at Ashley Furniture Homestore full-time for more than a year

Pros

The product is great for what you pay. People that REALY want high end furniture know what the cost is! The company designs and manufactures a product that is functional, affordable, and stylish. Ashley models its production process after the "Henry Ford assembly line" and the TOYOTA "L.E.A.N," manufacturing principal. If you are good at sales the product actually sells itself. Individual "franchisee's" make the difference as far as sales training, and job requirements are concerned. Ashley has a basic "Business Model" to follow, however the execution of that model is up to the individual franchisee. The harder you work, the more successful you WILL be!

Cons

Un-seasoned commission sales people need to be forewarned. Many stores hire new or inexperienced sales associates with the promise of "earn at will" potential. Keep in mind that the managers who hire you, were most likely sales associates / mangers, and know how to SELL A JOB! YOU CAN MAKE GREAT MONEY. Nothing comes easy. Relying on people just walking in the door will only set you up for failure.
          Most companies order "Manufacturer Direct" which means a 7-14 day minimum for delivery. Some companies (like mine) are beginning to keep more items in stock. Ashley Industries itself is also expanding it's distribution and manufacturing locations to better serve it's growing clientele base. Although the company is working hard to expand and accommodate growing demand, many popular items can be pushed out for MONTHS at a time.
           The Corporate IT department is lack-luster at best. Discontinued items will still show in stock, and at times new items will not even show up on the Home Stores web site.
           Ashley Industries sells to a TON of different distributers both on-line, and retail. From a Home Stores Sales associate standpoint.... That makes it tough with a 110% price match guaranty. You constantly have to deal with local dealer and internet price matches. Even though matching a competitor's price may only mean giving a 20-25% discount off MSRP, it still eats away at your commission.
          Most companies want a 4.5-5.5% extended protection plan (Montage) percentage of totals sales in order to receive a bonus. Again... If your good at sales, selling a protection plan is effortless, however for some people it is darn near impossible!
          The stores sell the nations top mattress brands, however they do a TERRIBLE job of marketing the fact that they even SELL mattresses! (At least my company does) Mattresses=Easy Money!

Advice to ManagementAdvice

Ensure that new sales associates are FULLY trained, and have a respectable product knowledge BEFORE putting them on the floor.
   Encourage your sales staff to work harder, and groom them to be the best at what they do, then watch your turnover come to a HALT! !DONT FLOOD THE FLOOR!
    BE HONEST with your sales staff... if they can trust you... you will be able to trust them!
   Don't just FIRE people... TRAIN PEOPLE!... If someone isn't selling, they probably aren't trained well enough.

Recommends
Positive Outlook

Other Reviews for Ashley Furniture Homestore

  1. 1 person found this helpful  

    Opportunity is there, if you want it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Design Team Member  in  Houston, TX
    Current Employee - Design Team Member in Houston, TX

    I have been working at Ashley Furniture Homestore full-time

    Pros

    Room to advance, flexible schedules, fair compensation plan, good training by store management.

    Cons

    Insurance prices and coverage, some departments at corporate offices top heavy, too many salespeople on floor, customer service not up to par, favoritism, busy work.

    Advice to ManagementAdvice

    Listen to store managers and sale people. (I respect my manager, but don't feel he gets the respect he deserves). Get insurance costs in line with other companies. Start 401K. Give raises to people on yearly basis, and a vacation the first year.

    Recommends
    Positive Outlook
  2. 2 people found this helpful  

    Unrealistic Expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Schererville, IN
    Former Employee - Sales in Schererville, IN

    I worked at Ashley Furniture Homestore full-time for more than 3 years

    Pros

    People I worked with and assisting customers with their selection.

    Cons

    If a mandatory work day fell on your day off, you could not substitute another day to be off.
    Worked 11-12 hours on mandatory work days / holidays.
    Too long of procedure in closing a deal. Needed signitures by mangement and had to chase them down. Customers had to sign and initial several times and complained about the length of the procedure. Lost sells because customers did not want to wait.
    Most morning meetings meant getting yelled at for not meeting quotas in mattress sales, protection plan and accessories.
    Customer service has a very negative attitude towards sales people.
    Definitely this company does not work together as a team and has unrealistic exspectations, always wanting more.

    Advice to ManagementAdvice

    Treat your employees with respect and as human beings , they are no robots!!

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