Ashley Furniture

  www.ashleyfurniture.com
  www.ashleyfurniture.com
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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate  in  Murrieta, CA
Current Employee - Sales Associate in Murrieta, CA

I have been working at Ashley Furniture full-time for more than a year

Pros

They're real flexible with school and have a great sales team.

Cons

Not always attentive when problems arise.

Advice to ManagementAdvice

management needs to work together with the sales team to be more efficient in overcoming problems.

Recommends
Positive Outlook
Approves of CEO

134 Other Employee Reviews for Ashley Furniture (View Most Recent)

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  1. 5 people found this helpful  

    If you like selling furniture you will most likely do well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Naperville, IL
    Former Employee - Sales Associate in Naperville, IL

    I worked at Ashley Furniture full-time for less than a year

    Pros

    Great price for what you get, easy sell.
    Company advertises a lot so you get a lot of customers.
    Rated number 1 furniture retailer in the US.
    Lots of accessories.
    Work around 40 hours per week.
    Can take a lunch pretty much anytime and as long as you want within reason, but that all depends on management.

    Cons

    In most cases the furniture has only have one design/color, in a few cases you can pick from 2 different colors and in some rare cases there are up to 5 different colors to choose from. This makes it a little more difficult to sell to someone who is looking for a specific color/design or just wants something custom made.

    Not enough variety of furniture, many people are looking for baby cribs, quarry cabinets and other things that are not sold in the store.

    Depending on which location you work at you may or may not get lucky in terms of management and how much traffic the store gets vs how many sales people work there.

    If you never sold furniture or cars before you might wanna think twice before going into this industry. You really have to have thick skin to work there. Its a shark tank and meat is walking through the door so you gotta watch out for the other sale people because customer chooses who they buy from. Even though you take turns helping customers coming in if the customer ends up talking to another sales associate for some reason you lost that customer and got to go back in line waiting for the next customer.

    People walking in the door don't want to be bothered, they act very rude towards you, if you try approaching and talking to them, 99% of them will not engage with you right away. Even after they get a chance to browse and decide they want to buy something and they want to buy from you they will still continue to be very rude to you in most cases. Furniture sales people are almost on the same level as used car sales man and lawyers, the general public to not like people in these positions thats the main reason this job is not for everyone.

    Negotiating is very stressful and in most cases a real headache. 99% of customers know you can negotiate the price so expect it at some point.

    Availability of the product is based on production and sometimes they are way behind for some reason, in a lot of cases it can cost you the sale, so you lost time and money.

    Since this is a sales job there are goals you have to make or you will eventually get fired. You have to sell 12k per week to keep your job plus sell mattresses, extended protection and accessories. In 12 months you can only miss your monthly goals 2 times on 3rd you get fired.

    not much support from the office, in fact they act like they are doing you a favor and in most cases they are very rude because they are underpaid and have to clean up the messes of the sales crew.

    Everyone has to work saturdays, sundays and holidays.

    Advice to ManagementAdvice

    Managers favor the ones that sell a lot, if you're a top sales person you can get away with pretty much anything. It should not be that way, the ones that give the best customer service and have good integrity should be in the favorites because their customers will come back to buy and tell everyone to come buy.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Inconsistancy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Turnersville, NJ
    Current Employee - Sales Consultant in Turnersville, NJ

    I have been working at Ashley Furniture full-time for more than 3 years

    Pros

    Advertising for customer base is ok.

    Cons

    Growth does not match service and delivery of mdse. Franchsie is still operating like it did 20 years ago with no conscious for the sales force in todays environment. Service dept is atrocious.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Ashley Furniture

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