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They say top quality service in reality it's a lot of smokes and mirrors.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Passenger Service Agent in Jamaica, NY
Former Employee - Passenger Service Agent in Jamaica, NY
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Asiana Airlines part-time (Less than a year)

Pros

The biggest benefit that comes with working for Asiana Airlines is dealing with a wide variety of people. You meet a lot of people as you work at JFK Terminal 4. From TSA Security Agents, and other airline personnel, you get to meet a lot of people. The airline teaches you to deal with a lot of different passengers and other people. Working as a Passenger service agent really taught me a lot on improving on people skills. This job was rewarding because I got to meet a lot of wonderful people.

Cons

The cons are that you are working with a bunch of Korean people who are used to the Korean work force mentality. The Korean company work force mentality is "work and no complain"... in other words, you do what you're told and you don't say a word about it. The company has no way to file a grievance and violates overtime policies. When I was relieved, I had absolutely no way on filing a grievance. I was simply handed a letter, with no way to voice my opinions. The management at the JFK office are almost all corrupted and unfriendly. The company may teach our agents to "give top quality service" but in reality, that the management at JFK does not abide by the company guidelines for providing top quality service. To make themselves and their work environment more comfortable, they give up on providing quality service to our passengers. Although I found working at the airline to be a pleasure (because of some coworkers), I felt that I was in prison for most of the time I was here.

Advice to Management

You really need to look at who ACTUALLY does their work and who REALLY tries to satisfy the passengers. Just because someone had a conflict with another employee because they wanted to provide a passenger with high quality service is not ground for them to be relieved of their duties. The reason why SO MANY employees resign is BECAUSE the management at JFK treats us like garbage. The JFK office are complete hypocrites to the company morals and policies.

Other Employee Reviews for Asiana Airlines

  1. Great people, bad management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Asiana Airlines as an intern

    Pros

    I had a chance to work with the most amazing and hard-working people I've ever met.

    Cons

    Asiana is no exception from rigid organisational structure found in other big Korean conglomerates and downsides coming from such. Plus, I was really surprised by how many aspects of its daily operations are managed in very primitive ways.

    Advice to Management

    Try to understand your business better and stay ahead of other competitors. Simply copying what Korean Air is doing probably won't help in the long run.


  2. Helpful (1)

    Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Seoul (South Korea)
    Former Employee - Assistant Manager in Seoul (South Korea)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Asiana Airlines full-time (More than 3 years)

    Pros

    In the Passenger's department, pressure of business is not very keen compared to other Korean conglomerates. Easy to fly all over the world with very cheap ticket whenever you are free.

    Cons

    Incapable executives and leaders against capable employee. so employee after all become those incapable executives and leaders which is cycle. Compensation is not competitive. Easy to be affected by the international situation, exchange rate, Oil prices etc so business is not stable.

    Advice to Management

    It seems you guys are not very hierarch like others but still you are. Change the mind and try to be innovative.


There are newer employer reviews for Asiana Airlines
There are newer employer reviews for Asiana Airlines

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