Assurant Solutions

www.assurantsolutions.com
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Normal call center job

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service in Lawton, OK
Former Employee - Customer Service in Lawton, OK

I worked at Assurant Solutions full-time (More than 5 years)

Recommends
Neutral Outlook
Recommends
Neutral Outlook

Pros

If you work hard and don't mind playing office politics you can advance, I know many people who started on the call center floor that are now middle management. Flexible hours,decent pay

Cons

office politics, if you get on someones bad side look out!

Advice to Management

pay more attention to your front line agents

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  1. Helpful (3)

    If you aren't in either the Miami or Atlanta offices, don't bother working for Assurant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager
    Former Employee - Senior Manager

    I worked at Assurant Solutions full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Best HR department I've ever seen.

    Cons

    This company is a product of the merger of two companies - one was in Atlanta and the other was in Miami. They kept both offices and have a couple thousand people at each location. Through acquisitions they have offices elsewhere. In the other offices the employees are treated as second class citizens. They are almost universally treated badly to encourage resignations so Assurant won't have to pay hefty severance packages. Perhaps this is the norm if you work for an acquired company, but they're very passive aggressive about it which is annoying to say the least. People are terminated in a somewhat random fashion - some are let go with no notice and others get up to four months notice. If you are "lucky" enough to not be terminated you will have to contend with their incredibly antiquated technology (circa 1980) and siloed method of operating. It's difficult to find the one person out of the 14,000 who has the knowledge you're looking for if you're trying to solve a problem, and only about half of the other employees at best are willing to help. Most people are punching the clock and couldn't care less about anyone outside of their silo. In addition, there is a class system where the top layers of management are treated very differently than the lower levels. Perhaps this is the norm in Fortune 250 companies, but that doesn't mean it's right. Assurant is a prime example of why insurance companies are considered to be dinosaurs. I wouldn't buy their stock on a bet. They're standing still at best.

    Advice to Management

    Get into the 21st century. Update your technology, break down the silos and treat people with respect.


  2. Good ideas win the day!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development in Atlanta, GA
    Current Employee - Business Development in Atlanta, GA

    I have been working at Assurant Solutions full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Assurant is a great company in terms of competitive salaries, bonus plans and benefits. The entrepreneurial approach to the business allows people to innovate and drive new products, services, processes, etc. Leadership is engaged and accessible and the opportunity to move throughout the company and be recognized for outstanding work is prevalent.

    Cons

    Product segments are not well respected by consumer advocates but widely held by consumers.


There are newer employer reviews for Assurant Solutions
There are newer employer reviews for Assurant Solutions

See Most Recent

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