Assurant Solutions

  www.assurantsolutions.com
  www.assurantsolutions.com
There are newer employer reviews for Assurant Solutions

 

Normal call center job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service in Lawton, OK
Former Employee - Customer Service in Lawton, OK

I worked at Assurant Solutions full-time (more than 5 years)

Pros

If you work hard and don't mind playing office politics you can advance, I know many people who started on the call center floor that are now middle management. Flexible hours,decent pay

Cons

office politics, if you get on someones bad side look out!

Advice to ManagementAdvice

pay more attention to your front line agents

Recommends
Neutral Outlook

61 Other Employee Reviews for Assurant Solutions (View Most Recent)

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  1. 2 people found this helpful  

    If you aren't in either the Miami or Atlanta offices, don't bother working for Assurant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager
    Former Employee - Senior Manager

    I worked at Assurant Solutions full-time (more than an year)

    Pros

    Best HR department I've ever seen.

    Cons

    This company is a product of the merger of two companies - one was in Atlanta and the other was in Miami. They kept both offices and have a couple thousand people at each location. Through acquisitions they have offices elsewhere. In the other offices the employees are treated as second class citizens. They are almost universally treated badly to encourage resignations so Assurant won't have to pay hefty severance packages. Perhaps this is the norm if you work for an acquired company, but they're very passive aggressive about it which is annoying to say the least. People are terminated in a somewhat random fashion - some are let go with no notice and others get up to four months notice. If you are "lucky" enough to not be terminated you will have to contend with their incredibly antiquated technology (circa 1980) and siloed method of operating. It's difficult to find the one person out of the 14,000 who has the knowledge you're looking for if you're trying to solve a problem, and only about half of the other employees at best are willing to help. Most people are punching the clock and couldn't care less about anyone outside of their silo. In addition, there is a class system where the top layers of management are treated very differently than the lower levels. Perhaps this is the norm in Fortune 250 companies, but that doesn't mean it's right. Assurant is a prime example of why insurance companies are considered to be dinosaurs. I wouldn't buy their stock on a bet. They're standing still at best.

    Advice to ManagementAdvice

    Get into the 21st century. Update your technology, break down the silos and treat people with respect.

    Doesn't Recommend
    Neutral Outlook
  2.  

    ok, place for first time entry into job market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Business Analyst in Atlanta, GA
    Former Employee - Lead Business Analyst in Atlanta, GA

    I worked at Assurant Solutions full-time (more than 5 years)

    Pros

    Company allows for you to manage multiple job priorities that as a result allow the employee to learn various task such as handling multiple projects, cost benefit analysis, business analytics, and employee developement.

    Cons

    Due to the nature of the work, you are limited in your exposure to new technology and skillsets. The company is slow to grasp new ideas and often show favoritism toward certain employees.

    Advice to ManagementAdvice

    Senior Level management should be cleared out, as they have been with the company for many years and are unable keep up with industry trends. Mid-level managers need to listen to their employees.

    Doesn't Recommend
    Negative Outlook
There are newer employer reviews for Assurant Solutions

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