Assurant Solutions

www.assurantsolutions.com
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1 person found this helpful  

Never enough and no respect from management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Atlanta, GA
Former Employee - Anonymous Employee in Atlanta, GA

I worked at Assurant Solutions full-time (more than 3 years)

Pros

Management treats everyone else like peeons and it gets worse from there. They give you ethics test but the company has no ethics. Assurant will fire you for no reason.

Cons

Assurant is 90% Black and the HR dept is all Black and very racist.. If you are black or Gay you will do well there. There were many people at Assurant that were fired for no reason other than being white. Assurant is the most unethical and raciest company I have ever worked for.

Advice to ManagementAdvice

You cant give advice to unethical raciest.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

66 Other Employee Reviews for Assurant Solutions (View Most Recent)

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  1. 2 people found this helpful  

    Limited room for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Saint Petersburg, FL
    Former Employee - Claims Adjuster in Saint Petersburg, FL

    I worked at Assurant Solutions full-time (more than 3 years)

    Pros

    There is a good sense of teamwork among employees, even between different departments. The job itself not very difficult and there are no weekends. The 401k match and ESPP benefits are reasonable. PTO is as follows, 14 days plus 2 floating holidays at the start. 5 additional unpaid time off days available. PTO then jumps to 17 days at 3 years and 19 days at 5 years. Medical benefits are your standard high deductible HSA plans.

    Cons

    Inconsistent directive from supervisors and the management immediately above them. There are no established policies and procedures for claim handling. Everything is done on "a case by case basis". This is a euphemism for the claim will be handled according to whichever way the wind is blowing that day.

    There is very limited opportunity for advancement. The St Pete office is very small and only a very small number are able to move on to different positions. Job opportunities are not posted so employees can competitively apply for them. Instead someone is simply hooked up with a new position or advancement based on personal relationships instead of merit based. The amount of new business taken on is significant but staff size has not grown to match. The claims department has not grown in size in 3 years. Management has sold part of the business and taken on other new business that is more profitable. This gives the obvious appearance that management is trying to keep the department at the same staff size. Due to this there is basically nowhere to go.

    There is no established training protocol for new employees. Adjusters are hired one at a time and the training that they receive varies wildly. Throughout the year you are not shown any of you merit based results like quality or productivity. Instead management will go over them with you during your year end review. During mid year self review this data is not provided to employees, instead you have to request it.

    Advice to ManagementAdvice

    Establish written guidelines for claim handling that employees and supervisors must adhere to. From time to time exceptions must be made to the normal claim process. Establish criteria for how and when to make exceptions that employees and supervisors must adhere to. The way it is currently handled is akin to the wild west.

    Some employees and managers have worked together for a long time. This leads to a clique mentality and does not get the most out of talented employees. Assignments should be given based on who can best perform that job and not just based on interpersonal relationships. This is a professional office not a game of "Big Brother".

    Employee performance should be reviewed at least monthly so any criteria that is not being met can be addressed quickly instead of only once a year. Supervisors should meet with each of their direct reports at least once a month. At times new business is brought in and your first indication of that is a person on the phone calling in. A team meeting every once in a while would be helpful as well.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Archaic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Assurant Solutions full-time (more than 3 years)

    Pros

    Good benefits, nice people, non-stressful work environment, family-oriented. Onsite childcare, k-8 school, gym and cafeteria. Very nice landscaping.

    Cons

    Very archaic, old-fashioned 90's style business model. Not a lot of young bright talent. All directors are middle aged, none under the age of 40.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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