There are newer employer reviews for Asurion

2 people found this helpful  

very challenging but also very rewarding

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Service Representative  in  Houston, TX
Former Employee - Customer Service Representative in Houston, TX

I worked at Asurion

Pros

overtime galore
okay pay
awesome bonus plans

Cons

very strict with absences and being late

Advice to ManagementAdvice

be more compasionate towards people and life situations

Recommends
No opinion of CEO

257 Other Employee Reviews for Asurion (View Most Recent)

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  1. 1 person found this helpful  

    Overworked for low pay (RUN)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Asurion

    Pros

    Insurance, fun co-workers, free roadside services and good phone bill discounts

    Cons

    Very low raises, unprofessional supervisors, lots of favoritism, unethical, attendance policy and repetitive work.

    Advice to ManagementAdvice

    Respect all hourly paid associates everyone should get a raise of at least $0.20 not giving a raise to some make people not respect the company. Promote supervisors who really care about the phone reps instead of ones who only care about their bonus. Look more into a better attendance policy. HR need to get more involved with the many unethical things going on instead of staying in their offices ignoring the issues they would hear us complain about when they would pass by.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Great learning opportunity in one of the world best business models

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Asurion

    Pros

    Fast paced, huge opportunities to learn if you are so inclined, serious challenges, strong financial performance, good pay, Nashville is a great place to live - low cost of living - great for families, you get ot work with some brigh passionate people

    Cons

    Many can not handle the pace of change. Company is immature in processes and infrastructure due to is rapid growth wich can be frustrating. The pace never seems to slow down, full throttle every day can get taxing.

    Advice to ManagementAdvice

    Focus on building a sustainable organization. This requuires stronger leaders at all levels. Take focus off of individual contibutor performance with your leaders and give them the time a tools to manage effectively.

    Recommends
    No opinion of CEO
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