There are newer employer reviews for Asurion
There are newer employer reviews for Asurion

See Most Recent

Company is focused on the company but will tell you differently.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Houston, TX
Current Employee - Customer Service Representative in Houston, TX

I have been working at Asurion full-time (More than a year)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

Work space for each individual is larger than many call centers. Incentives offered for performance are good and have just been increased.

Cons

Support for individual customer service representatives is lacking in most of the supervisors. I have had over six supervisors in 18 months and only two offered any real assistance or feedback. Most just spend your Coaching and Development sessions repeating printed materials over and over. Quality reviews are questionable at best.

Advice to Management

Quality reviews are inconsistent and based on the prejudices of the individual reviewer and this is a major aspect that needs to be addressed. It has become known not to question quality reviews or reprisals will follow.

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  1. Helpful (2)

    Energetic place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Asurion full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    High energy, entrepreneurial spirit. Great levels of autonomy and ability to drive value. I've yet to be told "no" because I've always been prepared in my business case and value propositions. Good pay structure, good benefits, very good opportunity to move within. Free spirit culture defines the attitude of the employees. This place isn't for everyone and isn't for anyone not interested in taking control of their own career. "Small town" company feel with global presence. Company Core Values.

    Cons

    Can be very over-whelming place to work if you aren't mentally prepared. Constant priority changes are difficult to manage through.

    Advice to Management

    Solid strategy model with room to expand forward and left and right. Focus on internal stability while building the overall business model.


  2. Helpful (1)

    Good Technology, Good Pay, Good Opportunities.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Nashville, TN
    Current Employee - Senior Systems Engineer in Nashville, TN

    I have been working at Asurion full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Get to work with some of the best, latest innovative technologies. It is a very fast paced environment and you will certainly expand in skills and personality working here.

    Cons

    The Human Resources department is lacking in some ways. It is a very fast paced company, and while that may not be a con for me, it may be for others. They are still growing globally, so there will be/are growing pains.

    Advice to Management

    Listen more, share more.


There are newer employer reviews for Asurion
There are newer employer reviews for Asurion

See Most Recent

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