Asurion
3.1 of 5 179 reviews
www.asurion.com Nashville, TN 5000+ Employees

179 Employee Reviews (View Most Recent)

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Company is focused on the company but will tell you differently.

Customer Service Representative (Current Employee)
Houston, TX

I have been working at Asurion full-time for more than a year

ProsWork space for each individual is larger than many call centers. Incentives offered for performance are good and have just been increased.

ConsSupport for individual customer service representatives is lacking in most of the supervisors. I have had over six supervisors in 18 months and only two offered any real assistance or feedback. Most just spend your Coaching and Development sessions repeating printed materials over and over. Quality reviews are questionable at best.

Advice to Senior ManagementQuality reviews are inconsistent and based on the prejudices of the individual reviewer and this is a major aspect that needs to be addressed. It has become known not to question quality reviews or reprisals will follow.

No, I would not recommend this company to a friend

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  • Approves of CEO

2 people found this helpful  

Energetic place to work

Anonymous Employee (Current Employee)
Nashville, TN

I have been working at Asurion full-time for more than 3 years


Pros: High energy, entrepreneurial spirit. Great levels of autonomy and ability to drive value. I've yet to be told "no" because I've always been… Cons: Can be very over-whelming place to work if you aren't… Advice to Senior Management: Solid strategy model with room to expand forward and left and… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Good Technology, Good Pay, Good Opportunities.

Senior Systems Engineer (Current Employee)
Nashville, TN

I have been working at Asurion full-time for more than 5 years


Pros: Get to work with some of the best, latest innovative technologies. It is a… Cons: The Human Resources department is lacking in some ways. It is a very fast paced company, and while that may not… Advice to Senior Management: Listen more, share more. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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Asurion – Why Work for Us?

For the past 20 years, Asurion has helped people across the globe balance the interdependency between life and technology. Today, as the industry-defining leader of technology solutions, we ensure 300 million… Full Overview

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