There are newer employer reviews for Asurion

3 people found this helpful  

Enjoyable, fulfilling, and highly challenging role.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Nashville, TN
Former Employee - Anonymous Employee in Nashville, TN

I worked at Asurion full-time

Pros

Great company, great people, culture of helping one another is pervasive. Those willing to work for it advance.

Cons

Company is going through some top-down restructuring that leads to uncertainty in its employees. Oddly conceived and implemented layoffs having an affect on remaining staff.

Recommends
Negative Outlook
Approves of CEO

287 Other Employee Reviews for Asurion (View Most Recent)

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  1. 2 people found this helpful  

    Quality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Memphis, TN
    Current Employee - Customer Service Representative in Memphis, TN

    I have been working at Asurion (more than an year)

    Pros

    easy work, love that fact that there is no selling involved

    Cons

    Quality scoring has got to be the most ridiculous thing ever you have to practically sleep with the customers on the phone to get a good quality score they tell you all this good crap about the rewards when you have all your scores up but how can you get all of your scores up when you are being scored on whether or not the customer wants to do a survey or not

    Advice to ManagementAdvice

    find another grading system for quality control as long as a customer gets off that phone satisfied and the rep has done what they are supposed to do all that extra stuff is too much whats the point in having average handle time scoring when you complicate things by continuing to add scripts

    Doesn't Recommend
    Disapproves of CEO
  2. 4 people found this helpful  

    Sink or Swim

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Analyst in Nashville, TN
    Current Employee - QA Analyst in Nashville, TN

    I have been working at Asurion full-time (more than an year)

    Pros

    Fast paced company with many opportunities to move (until the director level). Unlimited PTO is one of the best perks here, and the pay if very good compared to other companies in the industry.

    Cons

    Never ending changes to the business model. You can walk into a department and feel the tension from the workers due to stress. The processes change so much you can practically make things up as you go. A lot of the managers are unmotivated and that trinkles down to the team. A lot of chaos and confusion.

    Advice to ManagementAdvice

    When you decide to change processes please fully think the changes thru. It's ridiculous for a business model to change 3 times in less than a month. Also when bringing in new leadership, they should observe before making changes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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