Asurion

www.asurion.com
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There are newer employer reviews for Asurion

2 people found this helpful  

Play for a winner!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Corporate in Nashville, TN
Current Employee - Corporate in Nashville, TN

I have been working at Asurion full-time (more than 3 years)

Pros

*Great career growth opportunities
*Exceptional vacation policy
*Recession proof company, paid bonuses and gave raises straight through the recession
*Company growth continues to be exceptional
*Some of the offices are the nicest I have ever seen
*Exceptional coworkers
*Great products
*Lots of autonomy to get your work done

Cons

*The pace is not for everyone, you will not be bored
*You must be comfortable with navigating the gray

Advice to ManagementAdvice

Continue to build the strength of the management team. The recent additions have been exceptional. Focus on uniting them under a deep rooted aligned culture.

Recommends
Positive Outlook
Approves of CEO

369 Other Employee Reviews for Asurion (View Most Recent)

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  1. 3 people found this helpful  

    Too much politicking. Incompetent management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Asurion full-time (more than 8 years)

    Pros

    Tuition reimbursement program helped me pay for college.

    Cons

    I worked for the company for many years. None of the supply chain supervisors have any education beyond high school and most make over $50,000/year. The majority of the managers also have no secondary education. It has become a "fraternity" of sorts where only brown-nosers are promoted. Many of the managers and supervisors have climbed their way up by brown-nosing and politicking, while not having any basic management skills. My last supervisor did not even know how to put a formula into excel. (Are you kidding me?) I applied time and time again for supervisor positions, but was told it is not the company's "culture" to promote people with degrees into those positions. I spent the last 8 years of my life obtaining multiple degrees, yet could not get promoted. Of course there are a few good managers and supervisors, but an overwhelming majority of them are persons of low intelligence. I finally left the company, and am now appreciated for my hard work and dedication by my new employer.

    Advice to ManagementAdvice

    Get rid of incompetent management - there are many qualified persons out there looking for jobs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Quality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Memphis, TN
    Current Employee - Customer Service Representative in Memphis, TN

    I have been working at Asurion (more than a year)

    Pros

    easy work, love that fact that there is no selling involved

    Cons

    Quality scoring has got to be the most ridiculous thing ever you have to practically sleep with the customers on the phone to get a good quality score they tell you all this good crap about the rewards when you have all your scores up but how can you get all of your scores up when you are being scored on whether or not the customer wants to do a survey or not

    Advice to ManagementAdvice

    find another grading system for quality control as long as a customer gets off that phone satisfied and the rep has done what they are supposed to do all that extra stuff is too much whats the point in having average handle time scoring when you complicate things by continuing to add scripts

    Doesn't Recommend
    Disapproves of CEO
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