There are newer employer reviews for Asurion
There are newer employer reviews for Asurion

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Helpful (2)

Generally ok

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Greeley, CO
Former Employee - Customer Service Representative in Greeley, CO

I worked at Asurion full-time (More than 3 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

The people are great. I loved all of my supervisors.
Incentive bonuses exist, but they are difficult to attain,
Benefits were good.

Cons

No opportunity for advancement if you work from home.
Low pay, low yearly increases even with the best performance. And pay caps out at $12.50/hr. Average yearly increase to expect would probably be about 25 cents per hour.
Also, very hard to get time off. Expect to work on the weekend and most holidays.

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  1. Helpful (1)

    Unprofessional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN

    I have been working at Asurion full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Able to receive bonuses and you get good benefits

    Cons

    Favoritism, really hard to move up within the company, policy and producers are unorganized and if they can't "run" you, you will be quickly removed from the payroll. You are always the blame even if its not a mistake on your end.

    Advice to Management

    Look closely at the supervisor you have that is "representing" the company. Makes the company look terrible, give everyone the EQUAL opportunity to move up and look at what they are eligible for instead of picking individuals who have no experience in the position. and last but not lease.... STOP COUNTING NPS AGAIST US WITH ITS THE COMPANY THE CUSTOMERS DONT LIKE, not how we present service to them.


  2. Helpful (1)

    keeping you a temporary employee just makes you feel expendable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Asurion

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    good wages but as temp you get nothing beyond that..

    Cons

    you are made to feel that they can and will get rid of you at any drop

    Advice to Management

    As a temporary employee you feel part of nothing...you have no allegiance..nothing to look forward to..you treat it just as job with no passion or prejudice..it just holds you over..For Asurion as a whole..it means the difference between this company being ordinary versus extraordinary


There are newer employer reviews for Asurion
There are newer employer reviews for Asurion

See Most Recent

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