246 Employee Reviews (View Most Recent)

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2 people found this helpful  

Generally ok

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Greeley, CO
Former Employee - Customer Service Representative in Greeley, CO

I worked at Asurion full-time for more than 3 years

Pros

The people are great. I loved all of my supervisors.
Incentive bonuses exist, but they are difficult to attain,
Benefits were good.

Cons

No opportunity for advancement if you work from home.
Low pay, low yearly increases even with the best performance. And pay caps out at $12.50/hr. Average yearly increase to expect would probably be about 25 cents per hour.
Also, very hard to get time off. Expect to work on the weekend and most holidays.

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for Asurion

  1. 2 people found this helpful  

    Great Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Salina, KS
    Former Employee - Customer Service Representative in Salina, KS

    I worked at Asurion full-time for more than a year

    Pros

    Great pay for bilinguals good chance to earn bonus if meeting goals

    Cons

    working from home can bog you down and if you are not a home body you can get burned out easily
    Multiple Ques and constant calls

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN

    I have been working at Asurion full-time for more than a year

    Pros

    Able to receive bonuses and you get good benefits

    Cons

    Favoritism, really hard to move up within the company, policy and producers are unorganized and if they can't "run" you, you will be quickly removed from the payroll. You are always the blame even if its not a mistake on your end.

    Advice to ManagementAdvice

    Look closely at the supervisor you have that is "representing" the company. Makes the company look terrible, give everyone the EQUAL opportunity to move up and look at what they are eligible for instead of picking individuals who have no experience in the position. and last but not lease.... STOP COUNTING NPS AGAIST US WITH ITS THE COMPANY THE CUSTOMERS DONT LIKE, not how we present service to them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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