Asurion

www.asurion.com
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There are newer employer reviews for Asurion

2 people found this helpful  

Boring

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Receiving Inspection Specialist in Smyrna, TN
Former Employee - Receiving Inspection Specialist in Smyrna, TN

I worked at Asurion full-time (less than a year)

Pros

Good Schedule, Air Conditioned, Lots of Culture

Cons

Boring, Same ole work everyday, After a while sitting down and inspecting phones gets boring

Advice to ManagementAdvice

Come out of your office

Recommends
Neutral Outlook
Approves of CEO

369 Other Employee Reviews for Asurion (View Most Recent)

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  1. 4 people found this helpful  

    Used to be a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Coach in Phoenix, AZ
    Current Employee - Tech Coach in Phoenix, AZ

    I have been working at Asurion full-time (less than a year)

    Pros

    Great medical benefits for employees

    Cons

    Very poor family, work balance

    Advice to ManagementAdvice

    Metrics are not everything. I know great technicians as coworkers but they are held back from career opportunities because they do not meet certain metrics. I know we as a company are contractually bound to certain carriers to meet metrics requirements but if someone isn't meeting those metrics don't disqualify them from career opportunities as you have been doing. I know people who have repeatedly been held back from promotions based upon lack of metrics (ie call resolution time is too high). Rather than assume that the person is a bad technician, consider that the technician may be highly skilled technically and actually would be better suited for another position that would better utilize these skills. By not recognizing these skills and holding people back from promotions you are fostering an environment of discontent among the employees (which I have witnessed firsthand) and stifling growth of what could be a great company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Dig deep before signing on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Leader in Nashville, TN
    Former Employee - Senior Leader in Nashville, TN

    I worked at Asurion full-time (less than a year)

    Pros

    Good business model
    Strong Int'l growth oppty
    Possible brass ring if they go public
    Excellent Customer Service

    Cons

    No work life balance - bu t they don't pretend to have any either, so at least they are transparent
    "Face Time" culture
    Limited investment in development / training for professionals
    High turnover

    Advice to ManagementAdvice

    Provide some focus on associate engagement beyond compensation.
    Actually value leadership

    Doesn't Recommend
    No opinion of CEO
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