Auto Club of Southern California

  www.calif.aaa.com
Work in HR? Unlock Free Profile

143 Employee Reviews (View Most Recent)

Sort: Rating Date

 

stable company, stable industry

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

Pros

good training opportunities, stable industry

Cons

the company is behind on technology

Doesn't Recommend
Disapproves of CEO

Other reviews for Auto Club of Southern California

  1. 1 person found this helpful  

    Don't bother unless you want to become a lifer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Well respected company
    Company stability
    Benefits were good and now are acceptable, decreased in 2011
    Lax dress code for most employees
    Finally starting to use windows based programs. Many programs are still dos, in 2012.

    Cons

    Most managers are complete idiots. Two-five years experience equals NOTHING within the company. There are plenty of coworkers with 25+ years experience who don't apply for upper level positions because they don't want the extra stress but the managers want people with at least 7-10 years. These "lifers" warn anyone new to leave while they still can. I was told several times, "things aren't as good as they use to be." Because of this, there tends to be a huge gap with experience. Either you are a lifer or you are under 5 years experience, most people (including myself) get out.

    Additionally, there is a huge "ivory tower" complex within the HQ/AO. No one with under 20 years within the company can even attempt to get a upper management job and even then, you need to know the right people.

    District offices are treated like second class citizens by the HQ/AO. There were several cases in which employees would complain "it's too hot or cold" and management would state "HQ controls the temperature."

    Additionally, they REFUSE to replace broken equipment. Instead, they will fix the same piece of equipment a million times. No less than 50 times they fixed the same fax machine, almost on a weekly basis. This required either a loaner (which worked better) or walking downstairs to send a fax. Think about it; it took about 5 minutes to walk downstairs, send the fax, linger around to get the confirmation page, and walk back. There were about 20 employees on my floor who had to do this at least once a week. Think about all the wasted time spent. They rather save on the office budget and waste it on payroll.

    Really hard to get promoted and the raises are a joke. 3% is the yearly average for most positions. The bonus gets taxed beyond belief.

    Basically, I dealt with alot of different people with different jobs within the club. From claims, sales, underwriting, HR, and analysts. Pretty regardless of location or job, no one enjoyed their work. If you REALLY need a job, by all means. However, if you want to enjoy your work or at least not hate it...say far far away.

    Advice to ManagementAdvice

    There is a HUGE HUGE HUGE lack of communication within different departments of the company. Say claims needs something from sales? You need to jump thru several levels to get your answer. Additionally, it's a waste of time to help each other because you can't put such things in a report. AAA loves reports.

    It's sad when most employees state being an AAA member has better benefits an being an employee. Yes, the pay is never in doubt but do something to improve moral. It's not just a single department thing, it's pretty much company wide. Once the economy picks up, many will leave.

    Lastly, for the HQ managers. Enough with bragging about the cafeteria, its not THAT good. Next time you walk thru it, take a look at the people eating. Hardly anyone is happy and the "Office Space" vibe is rampant.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Great place to work but very micro managed, and employees do not get compensated enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Potential to move to different departments
    Training for more knowledge
    There is longevity within the company
    Potential for great bonuses

    Cons

    Very micro managed
    No one does anything for you unless it benefits themselves
    To many goals, make a person feel like a robot
    Many people who is in a leadership role should not be in that possession

    Advice to ManagementAdvice

    Have a heart,be considerate. You might be upper management but if you do not compensate the people for the hard work that they do and all you do is take take take you won't have a job either. Is the people who are working the floor that keeps this company running. Treat them as a human being and many people should not have the position that they are in. We need new eyes with new perspective, times have changed and so should the leaders.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for Auto Club of Southern California.

Worked for Auto Club of Southern California? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.