Auto Club of Southern California – “Stable company, but too conservative for its own good.”

Pros

It is a conservative and stable company that has a long history in the state. Everyone is familiar with the company and its products.

Cons

It is about 20 years behind in terms of technology and development. The organization is too set in its ways and stubborn to support new ideas.

Advice to Senior Management

There is a great deal of potential for growth but it is hindered by the lack of communication between senior management and the lower level employees and members. Listen to the employees that are on the front lines everyday and understand the daily operations and needs of customers.