There are newer employer reviews for Auto Club of Southern California

2 people found this helpful  

It's a 100+ year old company that isn't good with change.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Costa Mesa, CA
Former Employee - Anonymous Employee in Costa Mesa, CA

I worked at Auto Club of Southern California full-time (more than 5 years)

Pros

The legacy of the company is great and has the potential to become great. There is a lot of longevity with the people there so they are not constantly making the same mistakes.

Cons

They have a management problem. The best sales people are promoted to management and you have a bunch of people who make decisions. Imagine Michael Scott fromThe Office and you've described most of the upper management and directors. Systems and technology are poorly executed.

Advice to ManagementAdvice

Sales people should sell and you should have business people running your offices and call centers. The good old boys club needs to be dismantled.

Doesn't Recommend
Disapproves of CEO

162 Other Employee Reviews for Auto Club of Southern California (View Most Recent)

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  1. 3 people found this helpful  

    sweat shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Consultant in Costa Mesa, CA
    Current Employee - Technical Consultant in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time (more than 10 years)

    Pros

    location next to 3 freeways

    Cons

    sweatshop, everything is for members, but disregard employees needs. IT Reorg is ~ once a year. You get hired for one position, but end up somewhere else without notice. Easily downgrade from lead position to the regular employee.

    Advice to ManagementAdvice

    treat employees as human been

    Doesn't Recommend
    Neutral Outlook
  2. 4 people found this helpful  

    If you are looking for career advancement, keep looking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Supervisor in Burbank, CA
    Former Employee - Call Center Supervisor in Burbank, CA

    I worked at Auto Club of Southern California full-time (more than 5 years)

    Pros

    They offer good benefits such as medical, dental, and vision insurance, matching 401K, and quarterly bonuses based on performance ratings.

    Cons

    The Emergency Roadside call center is a constant revolving door of employees. Most leave because the hourly pay is low and they feel the evaluation process for getting raises and bonuses is unfair. The morale is very low because employees feel they are treated like a number and the local management only cares about survey results and getting their bonuses. Employees on the phones can be rated low in satisfaction based on a driver's actions, which they have little control over. Someone can be disciplined or fired based on someone else's poor performance. The computers are old and make it difficult to meet the short call length expectations. Employees feel their suggestions fall on deaf ears.

    Advice to ManagementAdvice

    Employee recognition should be more frequent and sincere. Management should get more front line employees involved and encourage them to give feedback and actually use some of their suggestions. Employees feel there is no chance of advancement because they see most jobs going to friends or favorites of the team managers and not to the most qualified candidates.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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