There are newer employer reviews for Auto Club of Southern California

Travel Agent

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Auto Club of Southern California full-time (more than a year)

Pros

Discounts for travel and car rental.

Cons

Work 6 days a week

Advice to ManagementAdvice

not applicable

Doesn't Recommend
Neutral Outlook
Approves of CEO
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  1. 6 people found this helpful

    Software Development and Application Systems Support Role review

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technology Specialist in Costa Mesa, CA
    Current Employee - Senior Technology Specialist in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time (more than 5 years)

    Pros

    There is an annual bonus program. Nice water fountain with shade trees for a few minutes break at lunch time. Other than that i can't think of any. Oh there is a pension plan for existing employees but you receive a letter every year stating that it is not guaranteed. New employees get a 4% 401K match instead of the pension plan of existing employees. This is average for the financial position and size of this privately held organization and a cut over what long term employees may receive.

    Cons

    You will be sorry to go here if you like application development and autonomy. You will have little of either and will not be recognized for your work. If you pride yourself in having a good work ethic, short of being an angel, your good work ethic will sadly erode working at this place. This is a bureaucratic old boys club. Tight coupling of the applications with a security broker for DB calls; a huge cost and drain on productivity. Employees are not trusted. New employees get squeezed on time off and higher work loads while old timers are experts at doing little work, hiding behind departmental walls, talking about the work rather than doing it and taking a great deal of time off. There is a dual employee pension and benefits program. A continuing trend in benefit cuts and pay raises half the rate of inflation.

    Advice to ManagementAdvice

    Open your eyes to the time thieves and you would not need to cut 4 year employees out of a week's vacation with policy changes. This was an offensive policy change for someone who worked harder than the lazy old timers that make up the majority of your organization. Worst place i ever worked to be productive as a programmer. Learned nothing; gained zero technical skill growth; in fact became less marketable. Training for sales people and old timers; zip for App Developers. Heavy work loads for newbies and people not in the Old Boys Club. A lot of self serving politicians that talk about the work but do very little. A lot of people that are experts at hiding behind departmental walls and working 30 hours per week.

    Doesn't Recommend
  2. 8 people found this helpful

    Reconsider if you are thinking about working as a Insurance Sales Agent at the Auto Club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Agent in Laguna Hills, CA
    Former Employee - Sales Agent in Laguna Hills, CA

    I worked at Auto Club of Southern California full-time (more than 10 years)

    Pros

    They do offer a pension after 10 years, 401K, medical,dental and vision

    Cons

    Where do I begin? If you are thinking about working for the Auto Club as a Sales Agent be prepared not to have a life. You will work 2 Saturdays a month in addition to your long work week. The office is open from 9-5 but agents work longer hours to get more business and do all their paperwork. We are front line underwriters and do 80% of the underwriting. Auto Club does not pay renewals but you will service the insured's as long as they are with the Auto Club. You will not be building a book of business because every month starts over. If you write a policy and it cancels the first year, your commission will be taken away. If that person comes in to have it rewritten, the new rule is it goes to any agent that helps him. They do not allow the original agent to rewrite it. The turnover rate is very high because the agents don't feel like they are valued, just a number. Auto club is a sweatshop. The pressure to produce and get the widget out weighs everything else. They have you on timecards. You have to clock in kronos when you arrive, take a 45 minute lunch and clock out when you leave. If you don't take your lunch on time, it will be a meal violation. Even if you are in the process of writing a policy! They do not pay sick time. The vacation pay is based on net policy count. Each quarter if you write the proper amount to receive your vacation pay and some business drops off. They go by the net count not the gross. You will be assigned an audit underwriter. Once you write the policy and do 80% of the underwriting, you upload the policy and then it goes to underwriting. If you do not have the phone number correct for home and work, have the excluded drivers name misspelled, miscalculate the annual miles because the insured told you something different, did not add an additional resident because the insured forgot to tell you, those are all audit hits. It affects your accuracy bonus each quarter. It is nearly impossible to have 100% accuracy the way the system is set up. I'm sure the audit underwriters get a bonus for finding errors. They save a lot of money when they don't have to pay out your accuracy bonus. They are always trying to find ways to pay the agents less money. Management is under such pressure from upper management to sell widgets, they try to spin kids off their parents policy who do not need to be spun off. They wait for 60 days for a policy to drop off the books so it can then be rewritten for another widget count. It is not in the best interest of the insured. It is a shame with all the great public good will and perception of the Auto Club, there is such a big turn over with the agents. They don't feel valued or appreciated. They all work in fear of losing their job. There are 45 ways to get fired at the auto club. Timecard violation is just 1. The agents don't trust the system to say anything while they are working there in fear of losing their job. It is a good old boys club with a lot of favoritism. The computer system is slow. They have a group bonus for the agents called MSI, If a member is called that you helped on the phone or in person and that person does not give you a 9 or 10, it goes against the office bonus. Some people just don't give 9's or 10's no matter how good the service was.

    I hope this helps in making your decision to work at the Auto Club as an Insurance Sales Agent. Trust me you will not be happy and you will have no life.

    Advice to ManagementAdvice

    They promote top sales agents to management positions, so nothing is going to change. It is not the company it used to be.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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