146 Employee Reviews (View Most Recent)

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Travel Agent

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Auto Club of Southern California full-time for more than a year

Pros

Discounts for travel and car rental.

Cons

Work 6 days a week

Advice to ManagementAdvice

not applicable

Doesn't Recommend
Neutral Outlook
Approves of CEO

Other Reviews for Auto Club of Southern California

  1. 2 people found this helpful  

    The company would suck the life out you if it could

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Auto Club of Southern California

    Pros

    The lovely employees that i met and still keep in touch with

    Cons

    Sell Sell Sell. That's your most important action to them. You could be the most hard working employee at the office, but if you didn't meet all of your goals your employee review would be poor. I worked there for 7 years. I've talked to multiple departments and everyone of them felt over worked from a company that tried to scale back on each one of them as much as possible to save a penny here or there. If you looking to be an agent of an ISR (insurance rep) your looking at working monday through friday from 9-7pm 3 days out of the week and work 2 or maybe 3 saturdays a month. After closing time your expected to do tons of paper work. I was a receptionist and DMV rep and knew incredibly hard working people that were not sales men, but they were so good at their jobs, and wouldn't get raises for years because they didin't meet their selling goals of "walking people for insurance" "walking people over to agents for life insurance" getting a credit card in front of you called instant authorization" The complaining in the break room was so bad i took my breaks outside so i wouldn't be consumed by the however justified negativity that it was. If you get a job there you'll be only a number to them, and they don't care.

    Advice to ManagementAdvice

    Leave the selling to the marketing department, because the employees hate cross selling and it's hurting customer service. Put some money from the expanding department and give to the employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Software Development and Application Systems Support Role review

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technology Specialist  in  Costa Mesa, CA
    Current Employee - Senior Technology Specialist in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time for more than 5 years

    Pros

    There is an annual bonus program. Nice water fountain with shade trees for a few minutes break at lunch time. Other than that i can't think of any. Oh there is a pension plan for existing employees but you receive a letter every year stating that it is not guaranteed. New employees get a 4% 401K match instead of the pension plan of existing employees. This is average for the financial position and size of this privately held organization and a cut over what long term employees may receive.

    Cons

    You will be sorry to go here if you like application development and autonomy. You will have little of either and will not be recognized for your work. If you pride yourself in having a good work ethic, short of being an angel, your good work ethic will sadly erode working at this place. This is a bureaucratic old boys club. Tight coupling of the applications with a security broker for DB calls; a huge cost and drain on productivity. Employees are not trusted. New employees get squeezed on time off and higher work loads while old timers are experts at doing little work, hiding behind departmental walls, talking about the work rather than doing it and taking a great deal of time off. There is a dual employee pension and benefits program. A continuing trend in benefit cuts and pay raises half the rate of inflation.

    Advice to ManagementAdvice

    Open your eyes to the time thieves and you would not need to cut 4 year employees out of a week's vacation with policy changes. This was an offensive policy change for someone who worked harder than the lazy old timers that make up the majority of your organization. Worst place i ever worked to be productive as a programmer. Learned nothing; gained zero technical skill growth; in fact became less marketable. Training for sales people and old timers; zip for App Developers. Heavy work loads for newbies and people not in the Old Boys Club. A lot of self serving politicians that talk about the work but do very little. A lot of people that are experts at hiding behind departmental walls and working 30 hours per week.

    Doesn't Recommend
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