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3 people found this helpful  

WITTDTJR's ? How about staffing instead !!!!!

Psm (Former Employee) Springfield, OH

Pros20% discount, about 75% of customers were easy going people, benefits were a bit above average, holiday pay, and stock purchase program.

ConsWhere do I begin ? The staffing is a joke for starters. Having 2 people in the store is fine until you get more than 2 customers. Then the phones start ringing, someone needs something put in or on there car, and don't forget the "check engine" reading. Once you have that out of the way, then its time to "up-sale", which means trying to get them to buy useless crap that will just sit in their garage and never be used. Once you have already got under their skin, then its time to check out, but wait, we have these overstocked products that we want to sell you for just 5 dollars, and just before you think they are going to say "screw it, I'll go somewhere else", you have to ask them if they have a rewards card. I didn't mind trying to up-sale something if it was really going to be beneficial, ( if your changing your alternator, you might as well replace the belt. You gotta take it off anyway). But they take it to a whole new level. And with just 2 people in the store( which was about 90% of the time), its kind of hard to try to up-sale people when you got 10 people waiting to be served and 2-3 phone lines ringing. The product on hand they have is just sad. 9 times out of 10, they never have a pair of anything, so you have to call the hub ( trust me, you'd rather pour salt in your eyes) just to see if they have it and if your lucky, will get it the next day. There's plenty of other things I could list " planograms,overstock,truck,window signs, PCI's, etc, but you get the hint.... And you do all of this for crappy wages to boot, you could flip eggs at bob evans and make more than you would here.

Advice to Senior ManagementHappy employee's = happy customers. If you pay your people good and treat them good, and at the same time staff your stores right instead of the bare minimum, your customers will be more happy, because they didn't have to deal with a ticked off worker who's already thinking of the next customer. And keep things simple, there's no reason to have 5 different kinds of low, medium, and high end tire cleaner. Or here's an idea, at the least, staff a 3rd person just for installs. And close the store at 8, there's no reason you need to keep these places open till 10,11, and 12. Napa closes at 7 has done so for quite a while, and they do just fine. I guess all in all, quit being so greedy !!!!!!

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Typical Corporate problems

    Customer Service Representative (Current Employee) Orem, UT

    I have been working at AutoZone


    Pros: I worked with good people and that is what made… Cons: Management micromanages what happens without allowing your own innovation. Upper… Advice to Senior Management: The corporate answers do not work well for all branches of the company. Its the people… More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    My experience with Autozone was a complete drain on my life.

    Parts Sales Manager (Former Employee) Atlanta, GA

    I worked at AutoZone


    Pros: There are not many good reasons to work here. If you like auto parts and high pressure sales environments, then… Cons: There is no upper managerial support towards employees. Managers at the store level are not empowered to make changes or enforce discipline. The focus… Advice to Senior Management: Quit throwing your front line employees under the bus. No, I would not recommend this company to a friend More
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