There are newer employer reviews for AvalonBay
There are newer employer reviews for AvalonBay

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Great

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at AvalonBay full-time

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Good tools and platform to control your own career

Cons

sometimes the pay can be a bit low.

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  1. Great Learning Experience, Constant Training and a Real Family Vibe

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Manager in Los Angeles, CA
    Former Employee - Senior Customer Service Manager in Los Angeles, CA

    I worked at AvalonBay full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Training is great at AvalonBay you are constantly assigned training its a great learning experience for a beginner in Property Management.

    Cons

    Corporate Structure is already set there is no room for ideas on different ways to do the job. Many parts of job ie answering the phone, touring, communicating with customers is very scripted. Customer Service scores dictate every aspect of your job, customer reviews are solicited by on site teams and seem in insincere.


  2. Nice working environment, but work/life balance is just not there

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Virginia Beach, VA
    Former Employee - Customer Service Representative in Virginia Beach, VA

    I worked at AvalonBay full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The workplace seems to understand that employee morale is a factor in retention.

    Cons

    It is very difficult to work a schedule between 9am-5pm, which is odd for the industry. The unfortunate part for the workplace culture is that most people enjoy the things the company provides, such as having contests and giveaways, but seems to pretend to be happy working there. Very few people seem to genuinely enjoy working there. The career opportunities seem to be mostly lateral.

    Advice to Management

    I think the management is trying the best they can to make the call center fun yet professional.


There are newer employer reviews for AvalonBay
There are newer employer reviews for AvalonBay

See Most Recent

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