AvalonBay

  www.avalonbay.com
  www.avalonbay.com
There are newer employer reviews for AvalonBay

 

Great

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at AvalonBay full-time

Pros

Good tools and platform to control your own career

Cons

sometimes the pay can be a bit low.

Recommends
Positive Outlook
Approves of CEO

105 Other Employee Reviews for AvalonBay (View Most Recent)

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  1.  

    Micro managed by managers who are more concerned with stock price than actual resident needs and employee development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor
    Former Employee - Customer Service Supervisor

    I worked at AvalonBay full-time (more than 8 years)

    Pros

    Housing benefit was great.

    Cons

    Upper management will more often take the side of the resident before even listening to the employee. In one year my communities customer service scores dropped significantly and the only change was a new Senior Manager. However all the blame was laid on the staff already there. It was clear they were directed to clean house of any long term associates.

    Advice to ManagementAdvice

    Listen to your employee first.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Great Learning Experience, Constant Training and a Real Family Vibe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Manager in Los Angeles, CA
    Former Employee - Senior Customer Service Manager in Los Angeles, CA

    I worked at AvalonBay full-time (more than 5 years)

    Pros

    Training is great at AvalonBay you are constantly assigned training its a great learning experience for a beginner in Property Management.

    Cons

    Corporate Structure is already set there is no room for ideas on different ways to do the job. Many parts of job ie answering the phone, touring, communicating with customers is very scripted. Customer Service scores dictate every aspect of your job, customer reviews are solicited by on site teams and seem in insincere.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for AvalonBay

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