Avanade – “lacks customer-centric focus”

Pros

-VERY smart people - top notch consultants
-notion of stablity is a huge plus- Avanade has been in business over 9 years, long relative to other Microsoft Gold-Certified Partners
-great benefits
-unsurpassed credentials for work and assets on Microsoft platform
- high customer satisfaction rankings support the above

Cons

All of the pros make Avanade seem a no-brainer. But the downsides -
-HR has an emphasis on career planning - but this is rarely realized in reality, in reality this is a top-heavy organization providing little opportunity for advancement
-clubby atmosphere inhibits career advancement - this seems most pronounced for virtual employees
-regrettable lack of sales-savvy - not an 'everyone sells' culture
-heavy on process, often for process' sake

Advice to Senior Management

If Avanade could live its core values, many of these cons would go away. Additionally, the 'Customer Centric Organization' rings hollow for those in the customer-facing ranks who are daily faced with impediments and roadblocks to serving their customers.