967 Employee Reviews (View Most Recent)

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Layoffs, outsourcing, Layoffs, outsourcing, Layoffs

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Systems Applications Specialist
Current Employee - Systems Applications Specialist

I have been working at Avaya

Pros

coworkers helping each other out until the very end. No one giving up, fighting bravely for our customers and friends. Not willing to concede we are considered the dinosaurs and no U.S. Companies want to talk to Americans any more

Cons

Mid level managers afraid to stand up for their teams. They have been cowed into submission. Those who speak out against job outsourcing get axed from the payroll. Union representation, once strong, now non-existent.

Advice to ManagementAdvice

how many U.S. employees do you need to "keep on" to still be able to declare yourself an "American Company"? L.O.L.

Doesn't Recommend
Disapproves of CEO

Other Reviews for Avaya

  1.  

    Great in the beginning; now - very disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    I have been working at Avaya

    Pros

    - Knowledgeable, hard-working, and customer-focused project managers and technical staff that are committed to quality and excellence.

    - Very competent first and mid-level technical program/project managers.

    - A competent and willing Business Development team.

    Cons

    - The company clearly operates in silos with little/no synergy.

    - Most Executive and Senior Management (VP & higher) clearly lack the capability and execution skills necessary to transition the company from "me" (Avaya & AvayaGov) to "WE".

    - Critical corporate support systems continue to erode into dysfunctionality due to the attempted integration of these units under one corporate system.

    - Inability to obtain critical government contracting vehicles.

    - Declining investment in proper Business Development resources.

    - Declining morale of the the technical/sales staff due to overwork and recent slashing of salary increases and employee benefits.

    Advice to ManagementAdvice

    - Don't make the same mistakes that Nortel did when they acquired PEC - allow AvayaGov to function as as wholly-owned subsidiary of Avaya. The operating and BD models/goals are (and should be) completely different between sales and services and should remain that way - like a good vinegrette dressing... they're great when temporarily together but are still two very different liquids that can never remain combined.

    - Why substantially increase revenue goals and at the same time reduce BD/capture staff; what sense does that make since this is not an automated process? This is not a good formula for growth...

    - Weed out the passive leaders in the company - the battle for marketspace and government contracts are fierce; and you can't bring the 'good ole boys' yielding only the Harvard MBA Quotation Book to a "knife fight".

    - "Our senior leadership in the rear need to listen and support (in their actions) our 'real' leaders in the foxholes"

    Doesn't Recommend
    Disapproves of CEO
  2.  

    a sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya

    Pros

    employees are great, benefits are not bad, and option to telecommute occasionally is nice

    Cons

    Upper management is driving the company into the ground. They set forth on a course of action and will not deviate from it for anything (even if it is obviously not working). Their product lines are not innovative enough to keep up with the rest of the market, their customer service is appalling and driving away business, and they do not know what their customers actually want/need.

    Advice to ManagementAdvice

    Start listening to your employees even if they are telling you things you don't want to hear. Your inability to adapt and listen (to employees AND customers) is killing the company. Senior management is way too disconnected to what is really going on and it is causing a major fracture between those that do the planning and those that do the work.

    Also, continuous rounds of layoffs to meet your quarterly numbers is not a sustainable business model. Try making your customers happy, they might actually come back again and it will stop the talent drain that the company currently has.

    Doesn't Recommend
    Disapproves of CEO
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