Avaya

  www.avaya.com
  www.avaya.com
There are newer employer reviews for Avaya

 

It's been a wild ride

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Operations Manager in Coppell, TX
Current Employee - Operations Manager in Coppell, TX

I have been working at Avaya full-time (more than 10 years)

Pros

I've had the opportunity to work in a number of areas of the business and gain skillsets that make me more marketable.

Cons

For the last several years, the mentality of management has been that the employees are lucky to have jobs and so raises and bonuses are not necessary.

Recommends
Negative Outlook
No opinion of CEO

1011 Other Employee Reviews for Avaya (View Most Recent)

Sort: Rating Date
  1.  

    Close knit teamwork of hard working people in a rewarding environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at Avaya full-time (more than 3 years)

    Pros

    Dedication to customer service
    Serves Fortune 500 customers
    Management is always available and willing to engage
    Personal opportunities for growth are promoted
    Telecommuting

    Cons

    Migration of tech support and other key positions overseas
    Hardware shortages
    Too much focus on project due dates, low tolerance when they change even if customer requires it
    Downsizing decisions based on certification status rather than performance
    Complex SAP order system
    Training your replacement over seas

    Advice to ManagementAdvice

    Please review the metrics used when deciding whom to let go. Some of us were able to manage 20+ projects at a time and were 110% dedicated to our teams and customers. We did not deserve to have our positions given to people over seas who barely speak English. Customer satisfaction should also be a top priority when making these decisions.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Solid tech company in transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Avaya full-time (more than an year)

    Pros

    Great heritage and legacy (Lucent, AT&T Bell Labs). Interesting and dynamic market space of enterprise communictaion and collaboration. Solid product portfolio, customer base, and market reputation. Good benefits.

    Cons

    Company in transition mode with the inherent challenges, opportunities, and risks. Next 12 to 18 months crucial to sucess.

    Advice to ManagementAdvice

    Keep pushing forward

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Avaya

Work at Avaya? Share Your Experiences

Avaya

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.