There are newer employer reviews for Avaya

 

Working for Avaya was a good experience overall, but had it 's challenges (as any company would).

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Territory Account Manager  in  Nashville, TN
Former Employee - Territory Account Manager in Nashville, TN

I worked at Avaya full-time for more than a year

Pros

I learned a lot from being on the manufacturer side of the IT industry. Very much enjoyed the sales team and coworkers.

Cons

Too much short term focus on achieving numbers. Not a bad thing to do necessarily, but if not mixed with appropriate long term biz dev efforts, as well as being hamstrung by "quicker than usual" industry changes, it generally proves to be an overall downward trend in sales.

Advice to ManagementAdvice

Get out of the "box selling" business. Make better attempts at residual revenues than the old "maintenance" model.

Recommends
Neutral Outlook
Approves of CEO

963 Other Employee Reviews for Avaya (View Most Recent)

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  1.  

    Smart people, solid technology, squandered opportunities...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Avaya full-time for more than 5 years

    Pros

    Avaya has amazing people and solid technology; the customers are terrific and the base of customers is extensive. The Day 2 support is best in the industry.

    Cons

    The executives made some bone-head decisions and have focused recently on the mid-market instead of large and/or super-enterprise. As an account manager in the super-enterprise space, this was frustrating. The Nortel acquisition, in hindsight, was a distraction and allowed for Avaya's competitors to catch up and take market share.

    Advice to ManagementAdvice

    Stop living in the past; do what's right for your customer.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great Products, Especially Contact Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya full-time for more than 10 years

    Pros

    The contact center business is the shining star, great products, good people, virtual office/home office is great, teams collaborate (even virtual teams)

    Cons

    Frequent re-organization, employee moral is currently low, 401k match

    Advice to ManagementAdvice

    Create a plan for future success and stick to it. More focus on Contact Center.

    Doesn't Recommend
    No opinion of CEO
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